Pathways to Public Service Program - Program Analyst (DCIA) - Department of Employment Services

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 75,000; Full time

Job summary

The DC Department of Human Resources seeks a Program Analyst for the Pathways to Public Service Program. This role offers a unique opportunity for recent HBCU graduates to engage in public service with mentorship and a pathway to government employment. Responsibilities include conducting management studies, data analysis, and providing insights for operational improvements. Ideal candidates will have strong experience in relational skills, data tools, and customer engagement.

Benefits

Health insurance

Dental insurance

Vision insurance

Group life insurance

Flexible spending accounts

Qualifications

• Graduate from an HBCU with bachelor’s degree in December 2024 or May 2025.
• Commitment to residency in DC within 180 days.
• One year of specialized experience equivalent to the next lower grade level.

Responsibilities

• Conduct management studies to improve efficiencies.
• Prepare reports and presentations based on findings.
• Work on implementing new systems and procedures.

Skills

Data analysis

Relationship building

Public speaking

Trauma-informed care

Digital literacy support

Education

Bachelor’s degree from an HBCU

Tools

Excel

Tableau

Job description

Pathways to Public Service Program - Program Analyst (DCIA) - Department of Employment Services

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Pathways to Public Service Program - Program Analyst (DCIA) - Department of Employment Services

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Introduction

The Pathways to Public Service Program is an initiative that strengthens the pipeline of diverse talent from local colleges and universities, including Howard University, the University of the District of Columbia, and Bowie State University, into District government roles. The program is designed to provide 12-month public service apprenticeships, professional mentorship, and direct hiring pathways for participants into full-time government employment.

Introduction

The Pathways to Public Service Program is an initiative that strengthens the pipeline of diverse talent from local colleges and universities, including Howard University, the University of the District of Columbia, and Bowie State University, into District government roles. The program is designed to provide 12-month public service apprenticeships, professional mentorship, and direct hiring pathways for participants into full-time government employment.

Application Criteria

To complete your application for this role, please submit the following:

• Résumé
• Cover letter detailing relevant experiences
• Unofficial transcript
  
  

Duties And Responsibilities

Works closely with the management and project teams to carry out moderately complex management studies dealing with work measurement, methods, and procedures, time standards, and/or benchmarking to identify root or systemic causes and problems and propose solutions to improve efficiencies. Conducts detailed analysis on operation functions, and process and prepares detailed recommendations on improving efficiencies and/or solutions or alternative methods of proceeding. Conducts assessment, analyzes findings, and makes recommendations in reports and presentations based on best practices and organizational goals and objectives. Participates in organizing and documenting findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.

Qualifications

To participate in the Pathways to Public Service, you must have the following eligibility requirements:

• Graduate from an HBCU with a bachelor’s degree in either December 2024 or May 2025.
• Commit to being a resident of the District of Columbia within 180 days.
  
  

Specialized Experience: This position requires one (1) year of specialized experience equivalent to the next lowest grade level in the District of Columbia government. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

The ideal candidate will have the following skills and experience:

• Ability to design or customize workforce training and job readiness curricula based on industry needs and participant feedback.
• Proven experience in building and maintaining relationships with employers to develop pipelines for internships, apprenticeships, and permanent employment.
• Proficiency in using data tools (Excel, Tableau, etc.) to track participant outcomes and generate performance reports for continuous program improvement.
• Experience working with vulnerable populations using trauma-informed care practices that promote resilience and empowerment.
• Comfort with delivering presentations, facilitating workshops, and representing programs at job fairs, community events, and stakeholder meetings.
• Skills in managing difficult conversations, resolving barriers to employment, and encouraging client engagement using proven counseling techniques.
• Understanding of digital literacy challenges and experience helping participants navigate online job applications, virtual interviews, and remote work technologies.
  
  

Relevant Coursework & Internship Experience

• Career Development & Counseling
• Public Administration or Public Policy
• Program Evaluation and Data Analysis
  
  

Licensures & Certifications

None

Work Conditions/Environment

The work is performed in a normal office setting.

Other Significant Facts

Tour of Duty: Monday - Friday 8:30 am - 5:00 pm

Operating Status: In-person reporting, flexible and limited telework options available upon position eligibility and operational needs.

Promotion Potential: No known promotion potential

Duration of Appointment: Career Service - Term (13-month appointment)

Pay Plan, Series, Grade:CS-0343-11

Salary: Apprentices will earn an annual salary of $74,893

Collective Bargaining Unit: This position is covered under collective bargaining.

Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

DC Government Benefits

District government provides a full benefits package including:

• Health insurance
• Dental insurance
• Vision Insurance
• Group Life Insurance
• Short-term Disability
• Long-term Disability
• Commuter Benefits
• Flexible Spending Accounts
• Indemnity Coverage provided through Aflac
• Employee Assistance Program: Counseling; legal and financial services; identity theft services; work-life referral services for child and elder care, lactation support, home repairs, pet care, etc.; wellness coaching; and more.
  
  

District Government employees earn 4 hours of paid leave each pay period (every two weeks) until they have 3 years of service, at which point they begin accruing 6 hours of paid leave per pay period. The District provides employees with paid leave on 12 annual holidays per year.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Submission of a resume alone is NOT a complete application. This position may require the completion of additional form/s and/or supplemental materials. Failure to provide the required information and/or materials will result in your application not being considered for employment.

If you have any questions, or need support with your application, please contact [e-mail] for assistance.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services

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