Pathways Recreation Fee Clerk at Isle Royale National Park

Northern Michigan University; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

Isle Royale National Park offers a Pathways Student Intern position at the Houghton Visitor Center for summer shifts. Interns will assist visitors, manage reservations, and contribute to park education. This role requires commitment to teamwork and customer service, with opportunities for personal and professional growth.

Qualifications

• Must be enrolled in an educational institution.
• Excellent customer service and communication skills required.
• Team player with leadership qualities.

Responsibilities

• Assist visitors at the Houghton Visitor Center.
• Collect park entrance and ferry fees.
• Operate reservation database for tickets.

Skills

Customer Service

Communication

Teamwork

Education

Enrollment in an educational institution

Tools

R3Rez

Job description

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Isle Royale National Park is managed by the National Park Service. Our mission is to conserve the scenery, natural and historic resources, including wildlife, and to help others enjoy these places for future generations.

- Total park acreage: 571,736 (about 4/5 water; Land: 133,788 acres, 132,018 acres federal wilderness).

- Visitor use: 16,000-24,000 from April 15 – October 31, engaging in hiking, backpacking, boating, fishing.

- Shoreline Mileage: 337 miles

- Number of Campgrounds: 36

- Iconic Wildlife: Wolves, Moose, Otters, Beavers, Eagles

ØThis is a Pathways Student Intern Position. Eligibility requires enrollment in an educational institution and submission of necessary documentation.

HOURS

ØWork is 40 hours per week, including nights, weekends, and holidays. Shifts from June to mid-September are expected to be 5-4-9 shifts with a 30-minute meal break. Spring, fall, and winter shifts are variable. Part-time hours (5-10 hours a week) are available around school schedules. Some work can be done remotely, but in-person presence is required.

WORK LOCATION

ØPosition based at the Houghton Visitor Center in Houghton, MI, serving as the mainland headquarters and ferry disembarkation point for the NPS ferry, Ranger III. The position is not on Isle Royale, which is 74 miles away, and staff may only visit the island briefly during the season.

DUTIES

ØWork at the Houghton Visitor Center, assisting visitors with questions, trip planning, and park education.

• Participate in park-wide and position-specific training in Houghton and on the island.
• Collect park entrance and ferry transportation fees per NPS guidelines, and issue park passes.
• Issue boating permits, including group and cross-country camping permits.
• Learn and operate R3Rez, the reservation database for Ranger III tickets.
• Assist with bookstore operations, including sales and register management.
• Help with Ranger III docking procedures, handling lines safely.
• Maintain communication with the Supervisory Park Ranger regarding center operations.

HOUSING

ØPark housing is not provided. Residents must arrange their own accommodations in Houghton or Hancock, which are small towns with amenities supporting two universities. Typical rent ranges from $400 to $700 per month.

UNIFORM / APPEARANCE

ØUniforms are required, and standards must be followed.

EXPECTATIONS

ØArrive on time and complete duties conscientiously.

ØProvide excellent customer service with professionalism and courtesy.

ØLearn about the park, share knowledge enthusiastically, and ask questions.

ØCollaborate effectively with staff, partners, volunteers, and community members.

• Demonstrate leadership and initiative.
• Complete the season with a sense of accomplishment, contributing to park education and enjoyment.