Pathway to Stability Program Manager

CIRA; Omaha (NE); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading nonprofit organization, CIRA, is seeking a Pathway to Stability Program Manager in Omaha, NE. This role focuses on overseeing programs that support refugee clients facing challenges in achieving self-sufficiency. Responsibilities include managing a team of case managers, ensuring compliance, and building community partnerships. Ideal candidates will demonstrate strong leadership skills, experience in refugee services, and a commitment to client-centered service.

Benefits

Unlimited paid time off

Medical, dental, and vision insurance

403b retirement plan with automatic contributions

Yearly stipends for employee development opportunities

Employee Wellness Program

Relocation assistance

Qualifications

• 3 – 5 years of experience in refugee resettlement services and case management.
• Ability to lead and train others.
• Fluency in using a computer and Office 365 applications.

Responsibilities

• Supervise and train a team of case managers.
• Oversee client case files and ensure compliance with policies.
• Collaborate with community partners to support program needs.

Skills

Attention to detail

Client relationship building

Leadership

Communication

Problem-solving

Education

Bachelor’s degree in social work, communications, human services or related field

Tools

Office 365

Job description

POSITION TITLE: Pathway to Stability Program Manager
REPORTS TO: Director of Refugee Services
WORKSITE: Omaha, NE and Lincoln, NE

COMPENSATION :

• Pay rate starting at $37.50 per hour, commensurate with experience.
• Excellent benefits include:
  • Unlimited paid time off; 9 paid holidays with year-end holiday break, summer hours for 2025, birthday time off.
  • Medical, dental, vision, life, and AD&D insurance; employee assistance program; 403b retirement plan with an automatic 5% contribution; and FMLA
  • Yearly stipends for employee development opportunities
  • Employee Wellness Program ( including enriching snacks, support groups, and engaging activities)
  • Relocation assistance ; travel and expense reimbursement

ORGANIZATIONAL DESCRIPTION: In 2022, Immigrant Legal Center and Refugee Empowerment Center merged, and the combined nonprofit organization is now CIRA, the Center for Immigrant & Refugee Advancement. Our diverse team of experts provides exceptional, compassionate legal representation, refugee services, and social work services. We take on the most complex immigration cases, resettle refugees from around the world, and ensure all clients have access to much-needed resources. Operating in 6 different offices from Council Bluffs to Scottsbluff, our team of more than 100 full-time employees helps communities’ welcome immigrants and refugees as they build their lives here. We assist with all forms of family and humanitarian-based immigration, and we never turn any family away due to inability to pay .

POSITION DESCRIPTION :
The Pathway to Stability Program Manager will report directly to the Director of Refugee Services. The Program Manager will oversee the Pathway to Stability Program , which provides trauma-informed services to refugees and other eligible immigrants who continue to face challenges achieving self-sufficiency beyond the initial 90-day resettlement period. The core functions of this position are: (1) program management; (2) s pecialization ; (3) education and advocacy . The Program Manager supervise s a team of case managers who conduct family risk assessments and deliver ongoing support to help clients achieve and maintain self-sufficiency. Lastly, t h is position collaborate s with community partners while maintain ing a strong understanding of client needs and reporting requirements.

The ideal candidate for this position is a proactive leader with deep knowledge of refugee resettlement and experiences, commitment to client-centered service, and ability to cultivate lasting community relationships.

CORE FUNCTIONS OF THE POSITION:
Program Management

• Supervise, train, and evaluate a team of case managers .
• Oversee and audit maintenance of client case files, ensuring notes are complete, accurate and all necessary documentation is included and in compliance with CIRA’s policies and government requirements.
• Complete case file reviews and reports on t ime.
• Travel to our Lincoln and Omaha offices on a weekly basis to ensure everyone on the team is properly supported to be successful. If no travel can be done certain weeks, ensuring v irtual check-ins are done for case managers located off-site .
• Maintain strong interpersonal communication with supervisees and others on the team through regular scheduled check-ins, follow-ups, email and virtual correspondence , and feedback on documentation.
• Address supervisees’ areas of improvement through proactive, constructive feedback and provide necessary support for supervisees ’ growth .
• Collaborate with the Director of Refugee Services , other program managers , and other CIRA programs to strategize around program needs, efficiency, and cross team referral s for client needs.
• Report on program developments relevant to CIRA’s refugee services work at management, refugee team, and staff meetings.
• Assist with the preparation and presentation of reports to board members and funders , when relevant.
• Maintain strong, healthy relationships with other programs and services at CIRA.

S pecialization

• Discuss and approve self-sufficiency plans with case managers , taking individual client's goals, skills and qualifying resources into account.
• Serve as a resource and provide assistance to CIRA case managers on complex and novel issues that arise in the program.
• Provide internal training and development toolkits to assist CIRA case managers in maintaining and advancing the program’s goals and development.
• Being knowledgeable with all the clients served in the program to ensure case managers are meeting expectations
• Offer guidance and strategic direction to case managers who may need additional support navigating difficult client cases.
• Facilitate referrals to healthcare, education, employment, and DHHS .
• Identify other providers and services that support additional client needs and address the gaps in support.
• Attend community meetings and stay current with relevant public benefit changes, including social security, Medicaid , and immigration policy.

Education and Advocacy

• Collaborate with community partners to support and advance program and client needs.
• Collaborate with the Director of Refugee Services and Director of Community Engagement to build community partnerships that connect clients with essential community resources .
• Represent CIRA and the Pathway to Stability P rogram in community meetings, tabling events, and presentations by communicating program goals, impact, and unmet needs , as applicable.
• Advocate for client needs and services during community meetings and collaborative initiatives, as applicable.
• Provide ongoing education about the program to raise awareness, support advocacy efforts, and increase community knowledge.
• Stay informed on immigration policies and legal development affecting clients, and advocate for policy changes that support client self-sufficiency and well-being.

QUALIFICATIONS :

• Bachelor’s degree in social work , communications, human services or related field s of study , OR equivalent professional experience in refugee services .
• 3 – 5 years of experience in refugee resettlement services, case management, self-sufficiency plans, and refugee -informe d care .
• Demonstrated ability to have high attention to detail, excellent case management performance and reporting record , and strong client relationship building.
• Demonstrated ability to lead and train others .
• Impeccable integrity, positive attitude, mission-driven, and self-directed.
• Strong interpersonal, written, and oral communicator ; English fluency is required .
• Ability to work occasional nights and weekends as needed (more information in the ‘Working Conditions’ section) .
• Comprehensive knowledge of community resources and services commonly accessed by refugees, parolees, and immigrants.
• Exhibits responsibility through consistent attendance, effective time management, dependability, self-discipline, and flexibility .
• Deep understanding of and ability to work sensitively and well with people of diverse national, ethnic, cultural, religious, gender identities, and socioeconomic backgrounds.
• Strong commitment to CIRA's mission and values in serving immigrants/refugees/newcomers.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Openly supports departmental and organizational changes and demonstrates comfort working in a rapidly growing and evolving organization.
• Fluency in using a computer and Office 365 applications (ex. Outlook, Word, Excel, SharePoint, etc.) and the ability to learn new data management software .
• Must have a v alid driver’s license and access to a personal, insured vehicle .
• Must pass all required background checks.
• Must be authorized to work in the United States.

WORKING CONDITIONS :

• This job consists of sitting at a desk for long periods of time, frequent driving to meetings and between the Omaha and Lincoln CIRA offices. Mileage reimbursement is available.
• Workdays pertain to 9:00 a.m. - 5:00 p.m. Monday – Friday schedule, with some nights and weekends required based on cl ient and program needs. If needed to work outside of regular office hours, flextime is available.

TO APPLY:

• Please upload a cover letter, resume, and three professional references all in PDF format to the job application link.
• For internal applicants:
  • Please upload a cover letter explaining why you believe you would be a good fit for this role, and an updated resume all in PDF format.

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