Pathology Support Specialist II

Florida Cancer Specialists & Research Institute; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and Prescription Drug Coverage

Vision & Dental Insurance

Paid Time Off

401(k) Retirement Plan

Tuition Reimbursement

Life Insurance

Disability Insurance

Pet Insurance

EAP

Identity Theft Protection

Legal Insurance

HSA & FSAs

Hospital Indemnity

Critical Illness

Job summary

Florida Cancer Specialists & Research Institute seeks a Pathology Support Specialist II to coordinate bone marrow procedures across clinics and to review pathology test orders for completeness in the EMR. You will ensure insurance authorization is in place before scheduling and liaise with APPs and MA staff to maintain procedural support.

The role requires meticulous data review, strong communication, and adherence to privacy standards in a high‑stakes cancer care environment with extensive

Qualifications

• Three years of experience in a healthcare field, clinical or laboratory setting.
• Experience with insurance knowledge and medical terminology preferred.
• Lab Information System and EMR experience preferred.

Responsibilities

• Runs Sigma reports to obtain daily test and procedure orders.
• Follows up on incomplete or unsigned orders.
• Reviews procedure orders in EMR to create and maintain Bone Marrow Clinic schedules.
• Verifies patient demographics and insurance for procedure approval per contracts.
• Contacts patients to confirm appointments and provide pre-procedure instructions.
• Maintains and protects patient information and confidentiality.
• Complies with quality control policies and applicable laws for clinical labs.
• Collaborates with APPs and MA staff to ensure adequate support for procedures.
• Maintains par levels of collection needles, trays, and kits and places procurement orders.
• Participates in team meetings and maintains monthly metrics.

Skills

Critical thinking

Interpersonal skills

Communication

Time management

Collaboration

Problem solving

Microsoft Office

Outlook

Adobe Reader

Customer service

Education

High School diploma or equivalent

Tools

Lab Information System

Electronic Medical Records (EMR)

Job description

WHY JOIN FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

SUMMARY:

The pathology support specialist II works in coordination with advanced practitioners performing bone marrow procedures in specialized clinics at various locations throughout the practice as well as their supporting medical assistants. They will collaborate with multiple internal departments regarding the review of pathology test orders and bone marrow procedures placed in the EMR to ensure they contain the required information for the proper collection of specimens and submission to the laboratory. They will ensure insurance authorization is in place prior to the subsequent scheduling of procedures and patients.

PRIMARY TASKS AND RESPONSIBILITIES:

• Runs Sigma reports to obtain daily test and procedure orders.
• Follows up on incomplete or unsigned orders.
• Includes continuous analysis of the proper functionality of the Sigma to ensure all orders are captured.
• Reviews procedure orders in EMR to create and maintain all Bone Marrow Clinic schedules.
• Reviews the patient’s demographics/insurance to ensure the procedure is approved per FCS contracts.
• Follow-up and resolve problem orders and any outstanding issues in a timely manner.
• Responsible to review patients’ chart within the past 30 days to confirm appropriate lab test have been ordered and the results are within proper limits for procedure values.
• If the patient needs to have additional labs ordered prior to procedure the team member will communicate with APP team to enter order and then follow up with patient to schedule appointment.
• Is responsible to contact patients to confirm their appointments and provide pre-procedure instruction as well as answer any questions they may have.
• Will follow up after patients’ procedures for any follow up questions and concerns.
• #LI-HJ1
• Collaborates with performing APPs and MA support staff to ensure necessary support is maintained for quantity and quality of procedures.
• Will be the liaison between APPs/MA team and Main Central Pathology lab to resolve any specimen issues, questions or report concerns.
• Maintains par levels of collection needles, trays, and collection kits ensuring they are available for scheduled procedures, placing procurement orders as necessary.
• Works as a liaison between the staff pathologists and the staff of the Bone Marrow Clinics, providing real-time feedback to APPs on bone marrow specimen quality issues.
• Performs assigned administrative and clerical duties associated with the daily processing of test orders that includes professional email and phone communications.
• Participates in all team related meetings and activities.
• Maintains records and monthly metrics.
• Assists in the training of new employees in accordance with department protocols and company guidelines.
• Complies with quality control policies and procedures to ensure that all aspects of laboratory operations are performed in accordance with accepted standards and applicable laws for clinical laboratories.
• Assists with additional duties or projects as assigned.
• Maintains and ensures the confidentiality of all patient information.
• Comply with all Federal and State laws and regulations pertaining to patient care, patient’s rights, safety, billing, and collections.
• Adhere to all company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
• Keeps work area in a neat and orderly manner.
• Maintains all company equipment in a safe and working order.

This job description in no way implies that the listed duties are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related instruction and to perform other job-related duties requested by their manager or other management personnel. Other duties may be assigned to meet business needs.

EDUCATION/CERTIFICATIONS & LICENSES:

High School diploma or equivalent

EXPERIENCE:

Three (3) years of experience in a healthcare field, clinical or laboratory setting is required. Three (3) years of experience demonstrating insurance knowledge, understanding of medical terminology knowledge required (Pathology terminology preferred). Patient scheduling experience preferred. Lab Information System and Electronic Medical Record experience preferred.

CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:

Analysis & Critical Thinking; using resources available to solve problems and exercise independent judgment. Strong interpersonal skills to include effective verbal and written communication. Highly organized and detail oriented Excellent organizational and cross-functional team participation skills Work independently and prioritize effectively. Possess moderate to high level computer skills to include Microsoft Office, Outlook and Adobe Reader. Solid time management with the ability to prioritize multi-task Must be comfortable being customer service focused with a commitment to provide timely responses Ability to work effectively and professionally in stressful situations Ability to collaborate across various levels of management, departments and teams.

VALUES:

Patient First – Keeping the patient at the center of everything we do. Accountability – Taking responsibility for our actions. Commitment & Care – Upholding FCS vision through every action. Team – Working together, one team, one mission.

SCREENINGS – Background and drug screens

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug testing. Medical Marijuana cards are not recognized.

EEOC Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ([e-mail]) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response. FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. At FCS, we believe the diversity, talent, skills and expertise of our people are our greatest assets, and we strive to provide a workplace where team members can thrive and grow.

Exciting Benefits for Our Team!

• Medical and Prescription Drug Coverage
• Vision & Dental Insurance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) & Flexible Spending Accounts
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Life Insurance
• Tuition Reimbursement
• Disability Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Pet Insurance
• Identity Theft
• Legal Insurance

As a Community Oncology practice, we believe all FCS staff share a responsibility to promote, encourage, and model healthy lifestyles that reduce the likelihood of cancer. In support of this belief, Florida Cancer Specialists & Research Institute is a smoke-free workplace. Being a smoke‑free workplace means smoking is not permitted on any FCS Campus or Property; Employees may not smell of smoke while at work, FCS does not provide smoke breaks and there are no designated smoking areas on FCS Campus or Property. Medical Marijuana cards are not recognized.