Pastoral Care Team Supervisor

Educational Media Foundation - K-LOVE & Air1; Franklin (TN); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Disability & Life Insurance

401K with company match

Parental leave

Paid time off

Leadership development programs

Job summary

Educational Media Foundation K-LOVE & Air1 Media Networks is seeking a Care Team Supervisor for the Franklin, TN office. This on-site, full-time role leads the Care Team, supports the Pastoral Care Team Manager, and ensures alignment with EMF’s mission and values.

The position requires at least two years of ministry and customer service leadership experience, with a schedule Monday to Friday, 1:00pm–9:30pm, and opportunities to develop leaders and implement special projects within the ministry.

Qualifications

• Minimum two years hands-on ministry experience.
• Minimum of two years of experience working in a customer service environment, with leadership experience preferred.
• Basic to advanced knowledge of computers and common software applications including Microsoft Office, SharePoint, Studio Enterprise, Pray4One, Interactive Scripter, social media and smart devices.

Responsibilities

• Develop an understanding of work production, workflow, and priorities to direct team members in daily activities and fill positions as needed.
• Schedule team efficiently in collaboration with Care Team Manager.
• Assist with hiring initiatives, recruitment and evaluation of candidates.
• Develop leaders and Subject Matter Experts within the Care Team.
• Manage Pastoral Care team performance and provide feedback regularly.

Skills

Leadership

Customer service

Communication

Microsoft Office

SharePoint

Tools

SharePoint

Studio Enterprise

Pray4One

Interactive Scripter

Social Media

Job description

Overview

Called to K-LOVE

Inspiring People to Move Closer to Jesus

At K-LOVE, every role is ministry.

We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.

If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.

The Care Team Supervisor leads the Care Team in a way that exemplifies the mission and values of K-LOVE and Air1 by offering hope to our callers in each interaction. This is a working supervisor role who assists the Pastoral Care Team Manager with leadership of the team while demonstrating a positive, energetic influence throughout the ministry.

* This is a Full-Time, on-site position based out of our Franklin, TN office.

* Available schedule: Monday - Friday 1:00pm - 9:30pm

Here’s some of what you will be doing:

• Develop an understanding of work production, workflow, and priorities to effectively direct team members in daily activities and fill positions as needed.
• Work collaboratively with Care Team Manager to schedule team in an efficient and effective manner. Proactively review shift objectives and adjust team focus as necessary.
• Assist with hiring initiatives, including recruitment and evaluation of candidates.
• Assist with identification and development of new leaders and Subject Matter Experts within the Care Team.
• Manage Pastoral Care team’s performance. Set agreed upon expectations with Team Members, hold team accountable for results, and celebrate success. Regularly provide feedback to team members and partner with the Pastoral Care Team Manager to provide formal feedback on a semi-annual basis via the Performance Conversation Tool.
• Focus on short-term daily objectives and immediate needs without losing sight of the long-term values. Look at projects and tasks not from a limited view of volume and output, but a perspective on impact of output.
• Report progress towards goals and objectives to the Care Team Manager on a regular basis.
• Assist in additional necessary Care Team trainings discovered through Quality Assurance evaluations and performance analysis.
• Collaborate with co-workers, other departments, and external partners as appropriate. Represent the department as needed at meetings and with other team members and leaders throughout the Ministry.
• Assist Pastoral Care Team Manager in coordination and implementation of special projects as needed.
• Serve as point of contact in absence of Pastoral Care Team Manager. Escalate issues as appropriate.
• Demonstrate competence in own area and acquiring a higher-level understanding of the role.
• Respond sensitively and appropriately to all listener prayer needs, complete daily “Pray4One” edits, respond to emails. Maintain a high degree of confidentiality with listener information and member records.
• Model and communicate best practices while maintaining your own spiritual, mental, physical, and relational health.

Talent and Leadership Development

• Provide leadership, mentoring, and developing a highly competent and responsive Pastoral Care team, ensuring alignment of goals and ministry initiatives with EMF’s mission. Foster a learning environment where training, risk management, operational best practices, and biblical values go hand in hand with creative and entrepreneurial solution that best fulfill the ministry’s mission.
• Help to build a strong, healthy, and productive team, with defined processes, and caring relationships. Serve as a professional, positive role model for team.
• Help to monitor, develop, and create an environment for team and individual mental, emotional, and spiritual health.
• Utilize the K-LOVE Leadership Framework in setting professional goals for self and direct reports. Actively seek and partake in training & education to deepen Biblical understanding, media/business acumen, leadership knowledge, interpersonal awareness, and communication skills.

Here’s what we are looking for:

• Minimum two years hands‑on ministry experience.
• Minimum of two years of experience working in a customer service environment, with leadership experience preferred.
• Basic to advanced knowledge of computers and common software applications. Knowledge of Microsoft Office products (Word, Excel, Outlook), SharePoint, Studio Enterprise, “Pray4One”, and Interactive Scripter software in addition to Social Media forums and smart devices.
• Ability to effectively transmit ideas, thoughts, and information clearly and concisely to others in verbal and written form through the appropriate person/channel. Demonstrates effective listening skills.
• Ability to work as part of a high customer service, multi-task, fun, and performance-oriented team.
• Demonstrates a strong attention to detail, with a keen eye for accuracy for day to day activities as well as in an environment that will become very busy during and after Pledge Drive weeks.
• A collaborative and flexible style, with strong service mentality. Need to be seen as a team player.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

Employment Requirements

• Must pass a pre-employment reference screen and background check.
• Proof of legal authorization to work in the United States.
• Must agree with K-LOVE Christ-Centered LifeCovenant and Statement of Faith

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holidayand sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs

Why work for K-LOVE?

K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. K-LOVE employs nearly 500 team members between its office in Nashville, TN and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.

As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and equal employment opportunities regardless of protected class, characteristic or status. However, K-LOVE is a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith, Mission, Vision, and Values. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.