Pastor of Guest Experience

Eagle Brook Church; Minneapolis (MN); Hybrid; USD 60,000 - 63,000; Full time

Benefits offered by this job

medical, dental and vision coverage

Health Savings Account (HSA)

Dependent care FSA

employer-provided life insurance + key

accident and critical illness coverage

short-term and long-term disability

PFML

MAP

generous paid-time off and holidays

403b retirement plan with company 2%+

development dollars for team members

casual dress

Job summary

Eagle Brook Church, Minneapolis campus, is seeking a Pastor of Guest Experience to lead and grow the Guest Experience ministry. You will oversee volunteer teams, develop leaders, and coordinate with the Central Guest Experience team to deliver welcoming, transformational experiences for guests across parking lot, lobby, and auditorium.

The role includes pastoral duties (visits, weddings, baptisms, funerals) and budget management. Remote flexibility is available with standard church office hours.

Qualifications

• Follower of Jesus and aligns with Eagle Brook Church’s nine core beliefs.
• Bachelors' degree or equivalent combination of education and experience (typically 8+ years).
• 2+ years of experience building, leading and developing effective volunteer and leader teams.
• 2+ years of leadership experience.
• Call or pastoral ministry and desire for people to know Jesus.
• Must meet Biblical qualification for pastoral leadership.
• Strong evidence of a Christ-centered life.
• Self-starter.
• Skilled in problem solving and conflict resolution.
• Demonstrated ability to operate effectively in fast-paced team and cross-functional environments.
• Excellent written, verbal and interpersonal communication skills.

Responsibilities

• Leads the Guest Experience volunteer team.
• Identifies, equips, inspires and invests in volunteers.
• Develops volunteer leaders, directors and team leads to equip and lead core volunteers.
• Meets with leaders one to one and in groups for spiritual and leadership development.
• Manages volunteer schedules.
• Oversees the overall guest experience from the streets to the seats, including, but not limited to, parking lot, lobby, and auditorium.
• Executes ministry strategies and initiatives as designed by the Central Guest Experience team.
• Supports campus team, as needed.
• Performs pastoral duties, including visits, weddings, baptisms, funerals and pastor on duty.
• Supervises, leads and develops Guest Experience Associate, if assigned.
• Manages an assigned budget.

Skills

Communication skills

Self-starter

Problem solving

Conflict resolution

Cross-functional teamwork

Volunteer leadership

Team collaboration

Education

Bachelor's degree or seminary training

Bachelor's degree or equivalent combination of education and experience

Job description

PASTOR OF GUEST EXPERIENCE // EAGLE BROOK CHURCH

JOB OBJECTIVES

• Champions the guest experience at assigned campus
• Focuses on creating engaging experiences and building transformational relationships
• Builds and leads a team of volunteers to carry out Eagle Brook’s vision for Guest Experience ministries
• Provides an environment in which volunteers are recruited, onboarded, connected and growing spiritually to own Eagle Brook’s mission
• Collaborates cross functionally with the central Ministry Development team and peers at other campuses
• Reports to the Campus Pastor

ESSENTIAL JOB FUNCTIONS

• Leads the Guest Experience volunteer team
• Identifies, equips, inspires and invests in volunteers
• Develops volunteer leaders, directors and team leads to equip and lead core volunteers
• Meets with leaders one to one and in groups for spiritual and leadership development
• Manages volunteer schedules
• Oversees the overall guest experience from the streets to the seats, including, but not limited to, parking lot, lobby, and auditorium
• Executes ministry strategies and initiatives as designed by the Central Guest Experience team
• Supports campus team, as needed
• Performs pastoral duties, including visits, weddings, baptisms, funerals and pastor on duty
• Supervises, leads and develops Guest Experience Associate, if assigned
• Manages an assigned budget

OTHER JOB FUNCTIONS

• Oversees care ministries, as assigned (i.e., One on One Care, Quest 180, Divorce Care, etc.)
• Manages beverage service requests for campus
• Oversees merchandising of retail spaces
• Responsible for lobby decor implementation
• Other duties as assigned

QUALIFICATIONS

Minimum Qualifications

• Follower of Jesus and aligns with Eagle Brook Church’s nine core beliefs
• Bachelor's degree or equivalent combination of education and experience (typically 8+ years)
• 2+ years of experience building, leading and developing effective volunteer and leader teams
• 2+ years of leadership experience
• Call or pastoral ministry and desire for people to know Jesus
• Must meet Biblical qualification for pastoral leadership
• Strong evidence of a Christ-centered life
• Self-starter
• Skilled in problem solving and conflict resolution
• Demonstrated ability to operate effectively in fast-paced team and cross-functional environments
• Excellent written, verbal and interpersonal communication skills

Preferred Qualifications

• Bachelor's degree or seminary training
• Supervisory experience

JOB DETAILS

• Location: Minneapolis, MN
• Status: Exempt/Salary
• Salary Range: $60,000 - $63,000
• Full/Part Time: Full Time
• Regular/Temporary: Regular
• Workdays: Saturday – Wednesday (must be able to meet when volunteers are available or pastoral care is needed)
• Work Hours: 8:00 am – 4:30 pm with evening hours for services, meetings and events
• Remote Eligible: may be eligible to work remote one day per week
• Ministry/Department: Campus Ministry
• Team: Guest Experience Ministries

WORK ENVIROMENT / PHYSICAL DEMANDS

• Regular communicating with others to exchange information
• Occasional assessing the accuracy, neatness and thoroughness of the work assigned
• Occasional ascending or descending ladders, stairs, scaffolding, ramps, poles and the like
• Occasional moving of self in different positions to accomplish tasks in various environments, including tight and confined spaces
• Occasional moving about to accomplish tasks or moving from one worksite to another
• Occasional sedentary work that primarily involves sitting/standing
• Occasional light work that includes adjusting or moving objects up to 20 pounds in all directions
• Occasional medium work that includes adjusting or moving objects up to 50 pounds in all directions
• Occasional outdoor elements such as precipitation and wind

BENEFITS

Eagle Brook Church’s benefit plan is designed to help you stay healthy, feel secure and maintain work/life balance. Offering a competitive benefits package is just one way we strive to provide our employees with a rewarding workplace. We offer the following benefits to our full-time employees:

• medical, dental and vision coverage
• health savings account (HSA)
• dependent care FSA
• employer-provided life insurance + additional voluntary life insurance
• accident and critical illness insurance
• employer-provided short-term and long-term disability
• paid family and medical leave (PFML)
• member assistance program (MAP)
• generous paid-time off and holidays
• 403b retirement plan with company contribution
• development dollars for team members to invest in their professional growth
• casual dress and work environment

APPLICANTS WITH DISABILITIES

Eagle Brook Church provides reasonable accommodation for their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with Eagle Brook Church, call 651-429-9227 or email [e-mail] and let us know the support you need.