Passenger Services Representative

acerail; Stockton (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

acerail in Stockton, California, is seeking a Passenger Services Representative (PSR) to provide onboard services and customer support. This role involves variable shifts aligned with train schedules, often requiring long hours on foot with responsibilities including assisting passengers during their journeys.

The PSR will also perform duties in the Operations Monitoring Center and act as backup for temporary vacancies. Applicants should be prepared for a physical job that requires multiple stamina-based tasks and undergo a background check as part of employment conditions.

Qualifications

• Ability to perform duties in Customer Service and Operations Monitoring.
• Must be able to stand, walk, kneel, bend, stoop, climb stairs, reach, and lift heavy objects.
• Must be able to work split shifts on a train schedule.

Responsibilities

• Provide services to passengers onboard the train.
• Maintain operations monitoring duties.
• Assist in filling temporary vacancies.

Job description

Passenger Services Representative (PSR) works under the direction of the Passenger Services Lead. PSR maintains the ability to perform duties in Customer Service, Onboard Passenger Services, and in Operations Monitoring Center. PSR will fill in for staff when there is a temporary vacancy and receive and/or provide general backup support as needed.

The PSR shifts vary greatly and coincide with the train schedule. Some shifts start as early as 3:00 am and some shifts end after 9:30 pm, or after the last train returns.

When providing services to passengers onboard the train, PSR is typically away approximately 16 hours per day with shifts configured as split shifts where PSR travels from Stockton to San Jose, stopping at 10 stations along the route, and then is released from duty for a period of hours before reporting back to duty. PSR is provided layover at a designated hotel in San Jose. Work schedule and layover is subject to change. PSR is required to stand, walk, kneel, bend, stoop, climb stairs, reach, and lift heavy objects. Onboard duties keep PSR on their feet all of the time during the train trip.

SJRRC seeks to employ persons whose backgrounds and abilities enhance the diversity of the demographics of the community it serves. The selection process is based on merit, and shall extend to all candidates a fair, impartial examination of qualifications based on job‑related criteria.

Applicants best matching the requirements of the position will be invited for an initial interview and may be asked to return for additional interviews as warranted. Select positions may require an assessment prior to interview.

Conditional job offers - All offers of employment are conditional and are subject to successful completion of a background report, and physical and/or drug screen for select positions.

Medical drug screening - All positions may be subject to a physical and/or drug screen, prior to appointment, issued by a qualified medical physician assigned by SJRRC. We are a drug‑free workplace.

We are a government agency.