Passenger Service Manager

Flying Seekers; Los Angeles (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Air Premia is seeking a Passenger Service Manager at LAX to oversee ground operations, ensuring a seamless experience for passengers. The position requires strong communication skills and a team-first attitude.

Candidates should have legal authorization to work in the US and preferably reside in the Los Angeles area. The role offers a competitive salary range of $45,000 to $60,000 per year, depending on experience.

Qualifications

• Legal authorization to work in the US without sponsorship.
• Current residency in the Los Angeles area.
• Interest in aviation and dedication to passenger care.
• Strong people skills and proactive attitude.

Responsibilities

• Oversee daily ground operations at LAX.
• Manage check‑in, baggage handling, and on‑time departures.
• Communicate with HQ, flight crews, and passengers.

Skills

Communication skills

Teamwork

Problem-solving

Bilingual (English and Korean)

Job description

Passenger Service Manager – LAX

Location: Los Angeles International Airport (LAX)

Company: Air Premia

Air Premia is looking for a Passenger Service Manager to join our team at LAX. This isn't a desk job — you'll be on the ground, leading our service partners through check‑in, aircraft servicing, catering, and passenger handling while keeping everything safe, on time, and compliant with both company and government standards.

If you're someone who stays calm when flights change, communicates clearly across different teams, and actually cares about the passenger experience, this could be a great fit.

Responsibilities

• Oversee daily ground operations at LAX, making sure everything from baggage to boarding runs smoothly.
• Manage check‑in, baggage and cargo handling, catering, and crew needs with an eye on on‑time departures.
• Follow company manuals and safety regulations to the letter (no shortcuts).
• Work closely with the Station Manager, airport authorities, vendors, and third‑party contractors to keep things coordinated.
• Act as a point of contact between HQ, flight crews, and passengers — sharing real‑time schedule updates and solving problems as they arise.
• Keep track of equipment, manpower, and records such as manifests and logs.
• Assist with other tasks as needed to support station success.

Qualifications

• Legal authorization to work in the US without sponsorship.
• Current residency in the Los Angeles area (strongly preferred).
• Real interest in aviation and dedication to passenger care.
• Strong people skills – able to communicate with travelers, flight crews, and HQ.
• Team‑first attitude; proactive and self‑motivated.
• Bilingual in English and Korean is a big plus.
• Prior experience as a passenger service agent in charter or commercial aviation is preferred but not required.
• Solid commitment to safety policies and procedures.
• Willingness to work weekends, holidays, and overtime as needed.

Compensation

Pay: $45,000–$60,000 per year, with starting pay based on relevant prior experience.