Passenger Service Lead — Frontline Ops & Team Lead

Alliance Ground International; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Medical / Dental / Vision

401(k) matching

Uniforms provided

Travel discounts

Job summary

Alliance Ground International (AGI) is seeking a Passenger Service Lead to oversee daily operations, ensuring outstanding service and smooth check-in and boarding. You will coordinate across departments, supervise the team, and uphold safety standards at the airport.

The role requires 3+ years in passenger services or ground ops with leadership experience; US work authorization is required. AGI offers comprehensive benefits and growth opportunities in a safety-first aviation environment.

Qualifications

• Education: High school diploma or equivalent; customer service or aviation certification preferred.
• Experience: 3+ years in passenger services or ground operations, with at least 1 year in leadership.
• If work location is in the United States, must have authorization to work in the United States.
• Skills: Strong leadership, communication, and problem-solving; proficiency in reservation and check-in systems.

Responsibilities

• Be actively involved with passenger service duties in your area (checking in passengers, luggage, and coordinating with vendors and teams).
• Delegate passenger service duties in your assigned area (gate or ticket counter).
• Serve as point person to address passenger concerns and make PA announcements.
• Maintain gate security to ensure only properly ticketed passengers access the jetway.
• Conduct on-the-job training and coaching for new team members.
• Observe and enforce all safety regulations and company policies.

Skills

Leadership

Communication

Problem-solving

Check-in Systems

Education

High school diploma or equivalent

Tools

Reservation systems

Job description

Alliance Ground International (AGI) is seeking a Passenger Service Lead to oversee daily operations, ensuring outstanding service and smooth check-in and boarding. You will coordinate across departments, supervise the team, and uphold safety standards at the airport.

The role requires 3+ years in passenger services or ground ops with leadership experience; US work authorization is required. AGI offers comprehensive benefits and growth opportunities in a safety-first aviation environment.