Passenger Service Lead

Menzies Aviation LATAM; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading aviation service provider in Tampa is seeking a Supervisor for Passenger Services. The role involves coordinating the team, ensuring a smooth operation, and managing training needs. Candidates must hold a high school diploma or GED, have supervisory skills, and be able to work flexible shifts, including weekends and holidays.

Qualifications

• Must be 18 years of age and a High school diploma, GED or equivalent.
• One year college certificate or technical school, six months related experience.
• Ability to supervise up to 10-15 passenger service agents.

Responsibilities

• Co-ordinate, monitor and support the Passenger Services team.
• Ensure a smooth operation through co-ordination.
• Attend to day-to-day administration tasks.

Skills

Supervisory skills

Communication skills

Problem-solving

Customer service

Education

High school diploma or GED

One year college certificate or technical school

Job description

Responsibilities

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale and have clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Qualifications

• Must be 18 years of age and have a High school diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays.