Passenger Service Agent (PT)

ISS; Charlotte (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

ISS’s Passenger Service Agent role is based at the Charlotte area airport and focuses on delivering outstanding guest service. You will check in passengers, assist at the departure gate, and help arriving travelers while maintaining a positive, professional demeanor.

The job requires attention to safety, policy adherence, and strong teamwork in a fast-paced environment. The ideal candidate brings a passion for customer service, a positive attitude, and dependable communication with teammates,

Qualifications

• Experience in delivering courteous, responsive passenger service.
• Willingness to follow airline and airport protocols.
• Ability to remain calm and professional in busy environments.

Responsibilities

• Greet passengers and assist with check-in according to airline protocol.
• Assist at the departure gate and with arriving passengers.
• Provide friendly, proactive customer service and ensure safety standards.

Skills

Customer service

Positive attitude

Accountability

Effective communication

Job description

Hourly WageISS offers a competitive hourly salary of $17.00 per hour - $17.00 per hour.Work HoursThe work hours for this position are Mon - Fri + Weekends, 2:30 pm - 7:00 pm.Key PurposeThe Passenger Service Agent delivers extraordinary customer service to our clients and their customers. The Passenger Service Agent will check in passengers, assist at the departure gate, and assist with arriving passengers while projecting a positive, friendly, and helpful attitude.Success CriteriaFollow all company procedures, policies, and rulesTake direction and respond to managementCommunicate with staff, managers, and customers professionallyPresent a professional appearance and conductUnderstand customer service and satisfactionKey Areas of Collaboration and InfluenceA solid commitment to the guest experienceAlways remember safety firstBuild respectful relationships with all teammates and questsWillingness to take directions from the Facility ManagerCoordinate activities with other internal departmentsParticipate in team meetingsIdeal Candidate ExperiencePassion of customer serviceA positive attitudeAccountability and dependability in all that you doAbility to communicate effectively with teammatesKey AccountabilitiesComply with safety rules, policies, and procedures set forth by ISS, the airline, airport authorities, and U.S. CustomsGreet, assist, and process passengers according to the specific airlines protocol and regulationsWork in all areas of the operation: lobby, check-in, bag drop, gate, boarding, arrivals, lost and found, and ticketingUphold uniform guidelines and maintain a professional appearance and conductComplete document verification using TIMATICSet up and break down the ticket counter and assist with ticket changes/issuesEfficiently board passengers, close aircraft doors, and pull jet bridge prior to departureAssist passengers with locating lost items or baggagePhysical Demands & Work EnvironmentMust be able to understand one’s physical limitations to the extent necessary to perform the necessary functions and tasks of the jobStanding and walking are required for the duration of the shiftMust be able to bend, twist, and carry up to 50 pounds Hearing protection is required while on the rampPassenger Service Agents are often exposed to all outside weather conditions for the areaThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.