Passenger Service Agent (Full-Time)

Worldwide-Flight-Services-3e56de5d; Denver (CO); On-site; USD 2,480,000 - 3,031,000; Full time

Benefits offered by this job

DailyPay access

Awards platform (on-the-spot awards)

Medical options for full/part-time

Employee discounts

Wellness programs

401k program

Internal mobility opportunities

Job summary

Worldwide Flight Services in Denver seeks a Passenger Service professional to greet customers, ensure proper documentation for import operations, and support shipment handling with accuracy and compliance.

You will coordinate with brokers, assist customers at the airport, and process payments and delivery confirmations. This role emphasizes security, attention to detail, and strong communication in a fast-paced environment.

Qualifications

• Typing speed of at least 35 words per minute.
• Proficient in English (reading, writing, speaking, listening).
• Strong interpersonal and customer service skills.
• Excellent organization and attention to detail.
• Ability to follow supervisor instructions and work in a team.

Responsibilities

• Greet and assist customers and ensure proper documentation for import operations.
• Travel to Airport Operational Area to meet flight and handle documents.
• Notify broker or freight forwarder on MAWB shipments.
• Assist customers retrieving documents and freight.
• Collect charges and document payment methods.
• Process Customs Out and proof of delivery for each transaction.
• Assist in MAWB preparation for shipments.
• Confirm bookings and TSA screening.
• Confirm DG shipments within aircraft limits and follow DG procedures when received.
• Enter AWB data into airline systems and maintain records.
• Print and deliver flight manifests and NOTOC to aircraft.
• Maintain post-flight inventory reconciliation and filing of records.
• Prepare weekly import/export statistics and other reports.
• Answer calls and respond to emails with diligence.

Skills

Typing 35 wpm

English proficiency

Interpersonal skills

Organization skills

Attention to detail

Ability to follow instructions

Teamwork

Job description

Requisition ID15307-Posted09/30/2026-Regular Full-Time-Passenger Service-United States-Colorado

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.

Responsibilities

• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted
• Confirm TSAmandatory screening.
• Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DGshipments when received, including when shipment is abandoned by consignee.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
• Answer incoming calls and responds to emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
• Must be at least 18 years of age.
• Must possess clean driving record and valid driver's license.
• Must provide proof of the legal right to work in the United States.

Preferred Skills

• Typing skills with ability to type a minimum of 35 wpm.
• English proficiency (e.g., reading, writing, speaking, listening).
• Mental abilities (e.g., visual observation and identification, mental rotation).
• Interpersonal skills (e.g., customer service, dependability).
• Work values (e.g., responsibility, honesty, integrity).
• Knowledge of basic arithmetic and mathematics.
• Comprehension of airway bill import procedures and government regulations.
• Attention to detail and organization skills.
• Ability to follow instructions from supervisor or lead agent.
• Ability to work as an effective team member.
• Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
• Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.

Physical Requirements/Working Conditions

• Must be able to lift up to 50 lbs.
• Tolerate moderate to loud levels of noise within the work environment.
• Stand and remain standing for periods up to 3 hours without sitting.
• Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
• May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.