SEA Passenger Service Agent - Bilingual Mandarin/Cantonese/Korean/Japanese/Vietnamese English

Swissport; Seattle (WA); On-site; USD 2,892,960 - 3,030,720; Part time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a part-time Passenger Service Agent in Seattle. This role involves providing customer services including reservations, ticketing, baggage processing, and terminal check-in. Bilingual proficiency in English and Mandarin or Cantonese is preferred.

As a part of the team, you will manage passenger assistance and ensure compliance with safety regulations. We offer various benefits such as 401(k), health insurance, and paid time off. Join us and contribute to enhancing the customer experience in the aviation industry.

Qualifications

• High School diploma or GED equivalent.
• Must have Enhanced ID for airport badge.
• Passionate about customer service and relevant work experience.

Responsibilities

• Provide all required passenger/customer services.
• Assist in managing passenger baggage processing.
• Make public address announcements as required.

Skills

Bilingual proficiency in English and either Mandarin or Cantonese

Excellent communication skills

Customer service experience

Attention to detail

Education

High School diploma or GED equivalent

Tools

Airline specific computer reservation/ticketing software

Job description

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $21.50 hourly. This is a part‑time role with the opportunity to transition to a full‑time role in the future.

Bilingual proficiency in English and either Mandarin or Cantonese is strongly preferred (written and verbal).

Your Activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your Profile

• High School diploma or GED equivalent
• Must have Enhanced ID to receive an airport badge at the Seattle‑Tacoma International Airport
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self‑motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!