Passenger Service Agent (Bilingual English/Spanish) - TPA

Inland-Group-of-Companies-1; Tampa (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) with company match

Employee discounts

Flexible schedule

On-the-job training

Referral bonuses

DailyPay

Advancement opportunities

Job summary

Quantem Aviation Services, a premier aircraft handling provider, seeks a Passenger Service Agent to deliver exemplary customer service at the airport, including check-in, boarding, and baggage assistance. Role requires bilingual English/Spanish communication and professionalism at all times.

Responsibilities include ticketing and gate functions, announcements, and ensuring safety standards while supporting on-time flight operations. Training and advancement opportunities provided.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years old.
• US CBP seal required; Orlando CBP requires US citizenship or permanent resident status.

Responsibilities

• Meet and greet passengers at the ticket counter, gate, and baggage areas.
• Handle ticketing, gate and jet bridge functions and related announcements.
• Maintain professional conduct and ensure safety standards are met.
• Assist with on-time loading/unloading of flights and provide flight information.
• Communicate in English and Spanish with passengers.

Skills

Bilingual English/Spanish

Customer service

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Discover an exciting future at the Airport!$17.00 per hour TYPE: Full-Time | SHIFT TIMES: Monday - Sunday (open availability to work early mornings, afternoons, and late evenings) Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.Our employees receive the following, based on position and eligibility requirements:• Insurance - health, dental and life• 401(k) retirement plan with company match• Employee Assistance Program• Employee discounts• Competitive wages• Flexible schedule• Advancement opportunities• On the job training• $300 referral bonuses - unlimited• DailyPayPosition Overview:As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will also provide-assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.Essential Duties and Responsibilities (Including but not limited to):• Responsible for meeting and greeting passengers;• Will be responsible for ticketing, gate and jet bridge functions;• Must be professional and alert at all times;• Ensures all QAS and customer safety standards are met and maintained;• Ensure that all flights that Quantem loads and/or unloads operate on time;Required Skills and Experience:• High school diploma or equivalent preferred;• Must be at least 18 years old;• This position requires a employees to obtain a US Customs and Border Protection (CBP) seal. Orlando CBP requires US citizenship or US permanent resident status in order to receive a CBP seal;• Maintain and treat all information as confidential;• Possess the tact to deal with all levels of employees and client representatives;• Must be able to read, write, understand and carry out instructions in English and Spanish;• Must be able to verbally direct and communicate in English and Spanish;• Proficient with Microsoft Office Suite or related software; • A valid driver’s license is required for this position;• Impeccable attention to detail and organization.Work Environment:• Indoor customer service environment;• Prolonged periods of standing, noise level may be excessive at times.Physical Demands:• Must be able to carry, push, pull, lift up to 70 pounds and operate office equipment as necessary.The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.