Passenger Assistance Agent

Menzies Aviation; Memphis (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

Menzies Aviation in Memphis, TN is seeking a Wheelchair Agent. In this role, you will assist passengers with mobility needs throughout the airport with a focus on safety and professionalism. Responsibilities include transporting passengers between ticket counters, security checkpoints, and gates, along with excellent customer service.

The ideal candidate must have a high school diploma, be at least 18 years old, and demonstrate strong communication skills. This position requires flexible availability, including nights and weekends, to accommodate passenger needs.

Qualifications

• Must be 18 years of age or older.
• Reliable attendance and punctuality are required.
• Ability to assist passengers safely during boarding and deplaning operations.

Responsibilities

• Assist passengers requiring wheelchair assistance throughout the airport.
• Transport passengers safely between areas.
• Provide excellent customer service.

Skills

Strong communication and interpersonal skills

Customer service experience

Ability to work flexible schedules

Ability to lift, push, and pull up to 50 pounds

Education

High school diploma or GED

Job description

Location

MEM-US2
2491 Winchester Rd
Memphis, TN 38116, USA

Role Purpose

The Wheelchair Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check‑in through boarding, connections, arrival, and baggage claim.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights
• Assist passengers with boarding and deplaning aircraft when required
• Provide excellent customer service and professional communication to passengers and families
• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance
• Handle wheelchairs and mobility equipment safely and properly
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance
• Respond promptly to wheelchair service requests and maintain efficient passenger flow
• Assist with light baggage handling when necessary
• Follow all airport safety procedures, airline policies, and TSA regulations
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly
• Maintain professionalism, patience, and sensitivity while assisting passengers
• Perform other duties as requested

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Qualifications

• High school diploma or GED
• Must be 18 years of age or older
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced and physically demanding environment.
• Ability to remain patient, courteous, and professional at all times.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Previous customer service, hospitality, healthcare, or airport experience
• Airport terminals, gates, security checkpoints, and baggage claim areas
• Fast‑paced environment with frequent passenger interaction
• Requires extensive walking throughout airport terminals
• Exposure to crowded and high‑traffic passenger areas
• Ability to push passengers in wheelchairs for extended periods
• Ability to stand and walk continuously throughout shifts
• Ability to lift, push, and pull up to 50 pounds occasionally
• Ability to assist passengers safely during boarding and deplaning operations
• Must be able to take verbally direct in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre‑employment and random drug tests
• Must pass a pre‑employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• Treat all information as confidential

Diversity and Equal Opportunity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.