Pasadena - General Manager

Philz Coffee; Pasadena (CA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Team Member discounts

Free drinks and discounted beans

Job summary

Philz Coffee in Pasadena seeks a General Manager to lead store operations, drive revenue, and foster a culture that reflects our core values. You will manage a team, ensure exceptional customer experiences, and guide staff development in a fast-paced retail environment.

You will oversee financial health, set performance expectations, and collaborate with district leadership to recruit and retain top talent. This role requires a hands-on leader with strong communication and business acumen.

Qualifications

• 3+ years experience managing a fast paced, high volume, customer service-oriented business, preferably in food service or retail.
• Proven experience in managing the financial health of a retail operation including P&L oversight, driving revenue and managing costs.
• Proven ability to create an inclusive and dynamic team and work environment.
• Proactive, self-starter who can work well both independently and as part of a team.
• Solid business acumen and ability to recruit, motivate, train and retain a team.

Responsibilities

• Lead frontline team members and drive store performance with a focus on culture and operations.
• Train and develop a high-performing team aligned with Philz values.
• Drive revenue and manage costs to improve store profitability.
• Set goals, measure performance, and hold team accountable for results.
• Partner with district leadership to attract and retain top talent for future growth.

Skills

People leadership

P&L management

Customer service

Communication

Team development

Education

High school diploma or equivalent

Tools

POS systems

Job description

At Philz, we’re doing something bigger than coffee - we’re building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time. If this sounds like a place you’d embrace – keep reading!

WHAT YOU’LL DO

Our General Managers (GMs) provide frontline leadership to all Team Members and are responsible for the financial health of the store. Our GMs establish and cultivate a culture in their store that is aligned with our core values and our mission of Bettering People's Day. GMs at Philz provide leadership to Team Members by demonstrating a strong work ethic, a passion for delivering quality results and by recognizing and developing future Philz leaders. GMs support our strategic initiatives by focusing on culture, community, and operations at their location. With everything you do, you’ll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

• Rolling up your sleeves and interacting daily with customers and employees alike to inspire and be a part of the experience.
• Creating an employment experience that is in line with Philz and our Core Values by training and developing a top group of team members and providing an opportunity for professional development.
• Maximizing the financial performance of the store by creating a great work environment that allows your team to deliver exceptional customer service and authentic interactions.
• Setting goals and expectations for team members, aligning performance and incentives, managing performance issues and holding team accountable for results.
• Partnering with your district recruiter to attract, develop and retain diverse, high-performing talent that can lead your store today and strengthen the bench for the future growth of Philz.

WHAT YOU’LL NEED

As a Philz General Manager, you will have the opportunity to make a difference in the lives of our customers, team members, and communities. We're looking for someone that understands what it means to Better People’s Day and believes in our culture as much as we do.We make sure that every Philz is an inclusive, fun, creative and vibrant workplace; a spot where you can be yourself, dress the way you want and have flexibility in your schedule to live your best life. Most importantly, you’ll be part of an environment dedicated to bettering people’s days and building community. Don’t worry if you’ve never been a barista before - if you have a passion for people and a willingness to learn, we’ll teach you everything you need to know.

• 3+ years experience managing a fast paced, high volume, customer service-oriented business preferably in a food service or retail setting.
• Proven experience in managing the financial health of a retail operations including but not limited to P&L oversight, driving revenue and managing costs.
• Proven ability to create an inclusive and dynamic team and work environment.
• Proactive, self-starter who can work well both independently and as part of a team.
• Solid business acumen
• Proven ability to recruit, motivate, train and retain a team
• Excellent verbal and written communication skills
• Strong organizational and time management skills

KEY REQUIREMENTS

To ensure the well-being of our team members and community, y ou will need to either have secured a Food Manager certification from prior work experience OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.

ESSENTIAL PHYSICAL REQUIREMENTS

Ability to:

• Operate a variety of machines, tools, and equipment
• Visual acuity to make general observations in regards to safety and accuracy of work
• Remain in a stationary position for a minimum of 3 hours
• Stand, walk, stoop, and kneel
• Lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively
• Grasp, finger, and reach
• Express or exchange information by means of the spoken word

A reasonable estimate of the starting base hourly rate for this role is $32.19 to $36.19.

• This position is eligible to participate in a Philz Bonus Program which rewards Team Members based on exceptional individual and company performance.

When you join our team, we better your days through our benefits and support programs — we offer our team members medical, dental, and vision insurance, company-paid basic life insurance, optional family life insurance, 401(k) with company match, flexible spending accounts, health savings account with company contribution, hospital indemnity, accident insurance, critical illness insurance, commuter benefits, mental health support, holiday pay, vacation & sick time, Team Member discounts, freebie drinks and discounted beans, fun Philz swag, opportunities for growth and advancement, and more!

Philz takes pride in our investment in people. Given the investment we make in training and setting our team up for success, we look for individuals who are able to invest a minimum of 6 months at a location.

If you have any relatives or close personal relationships with individuals currently employed by Philz, please provide their name(s) and department(s). This includes family members, romantic partners, close friends, roommates, former roommates, etc.