Forest Ave - Assistant General Manager

Philz Coffee; Palo Alto (CA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, vision insurance

401(k) with company match

Life insurance

Employee discounts

Growth opportunities

Job summary

Philz Coffee in Palo Alto is seeking an Assistant General Manager to lead store operations, coach teams, and rollout new initiatives. This role emphasizes safety, training, and financial controls within a fast-paced environment.

You will oversee staffing, customer experience, and adherence to Philz standards while driving growth and employee development. A strong track record in retail leadership and people programs is preferred.

Qualifications

• 2–3 years of supervisory experience in a fast-paced, high-volume food & beverage environment.
• 1-2 years of experience in people programs such as hiring, training, and coaching team members.
• Previous experience in store-level rollouts of promotions and programs.
• Experience managing scheduling, inventory, payroll, and compliance.
• Strong experience supervising food safety and other risk management programs.
• Familiarity with financial controls, including labor and food cost management.
• Proficiency with Google Suite and Microsoft Suite. Exposure to scheduling and/or inventory systems a plus.
• Schedule flexibility and willing and able to work a variety of days and shifts.

Responsibilities

• Oversee store operations, including staffing, food costs, customer experience, and team performance.
• Manage food and operations safety standards, run monthly audits, and ensure prompt follow-up.
• Ensure a store experience that aligns with Philz values and standards.
• Respond to customer feedback across channels and take action to improve the store experience.
• Coach and evaluate team members, providing feedback and making growth-focused decisions.
• Lead the rollout of new initiatives and ensure your team is trained and ready.

Skills

Supervisory experience

Hiring and training

Store promotions rollout

Scheduling

Inventory

Payroll

Compliance

Food safety

Labor cost management

Google Suite

Microsoft Office

Tools

Google Suite

Microsoft Office

Job description

At Philz, we’re doing something bigger than coffee - we’re growing leaders who Better People’s Days. As we open new stores in new communities, we're looking for Assistant General Managers (AGM) who want to grow with us. Our AGM roles are fantastic opportunities for continued growth in retail leadership, home office, and/or roasting plant positions.

WHAT YOU’LL DO

Assistant General Managers are members of the store’s leadership team and use independent judgment to oversee key aspects of Philz company initiatives, financial results, store operations, and team member development, including areas such as:

• Oversee key components of store operations, including staffing levels, food costs, customer experience, and team performance
• Manage food and operations safety standards, run monthly audits, and ensure prompt follow-up
• Ensure a store experience that is in line with Philz's core values and standards
• Respond to customer feedback across all channels and take action to improve the store experience
• Coach and evaluate team members, providing feedback and making decisions that support their growth
• Lead the rollout of new initiatives and ensure your team is trained and ready

WHAT YOU’LL NEED

We're looking for people who understand what it means to Better People’s Day and who believe in our culture as much as we do. We make sure that every Philz is an inclusive, fun, creative, and vibrant place; a spot where you can be yourself.

• 2–3 years of supervisory experience in a fast-paced, high-volume food & beverage environment
• 1-2 years of experience in people programs such as hiring, training, and coaching team members
• Previous experience in store-level rollouts of promotions and programs
• Experience managing scheduling, inventory, payroll, and compliance
• Strong experience supervising food safety and other risk management programs
• Familiarity with financial controls, including labor and food cost management
• Proficiency with Google Suite and Microsoft Suite. Exposure to scheduling and/or inventory systems a plus
• Schedule flexibility and willing and able to work a variety of days and shifts

Required: To ensure the well-being of our team members and community, you will need to secure a Food Manager certification OR complete the Philz Coffee Food Manager certification within the first 30 days of employmen t.

ESSENTIAL PHYSICAL REQUIREMENTS

• Bending, Reaching, Pulling, Pushing, Extending arms/hands for the majority of shift.
• Remaining upright on the feet, particularly for sustained periods of time.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

COMPENSATION & BENEFITS

A reasonable estimate of the starting base hourly rate for this role is $29.00 - $33.00.

This role is eligible for benefits the first day of the month after hire. We offer:

• Paid vacation and sick time
• Medical, dental, and vision insurance
• 401(k) with company match
• Company-paid life insurance (plus optional family coverage)
• FSA and HSA with company contribution
• Hospital indemnity, accident, and critical illness insurance
• Free mental health sessions through our Employee Assistance Program
• A free drink and a free food item every shift
• Discounts on beans, food, and merch
• Free Philz swag
• Opportunities for growth and advancement

Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz are subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.

Are you 18 years of age or older?

Are you able to perform the essential functions of the position for which you have applied, with or without a reasonable accommodation?

(See essential work requirements in job description)

Philz takes pride in our investment in people. Given the investment we make in training and setting our team up for success, we look for individuals who are able to invest a minimum of 6 months at a location.