Party Coordinator

Urban Air Adventure Parks; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

Urban Air Adventure Parks in Phoenix, Arizona is seeking a Party Coordinator to sell and organize fun experiences for guests. You will be the first point of contact, playing a crucial role in designing the best party packages, whether for birthdays, corporate events, or sports groups.

The ideal candidate is energetic, outgoing, and skilled at building rapport with customers. You must be able to work in a fast-paced environment and respond to leads promptly to maximize guest satisfaction. Weekend and evening availability is essential.

Qualifications

• Previous experience in sales or customer service is a plus.
• Ability to work in a fast-paced entertainment environment.
• Flexibility to work weekends and evenings.

Responsibilities

• Serve as the first point of contact for guests.
• Design and sell party packages that meet guest expectations.
• Follow up with guests to ensure satisfaction and gather referrals.
• Collaborate with the team to enhance overall guest experience.

Skills

Excellent verbal and written communication skills

Sales and customer engagement

Conflict resolution

Positive energy and attitude

Job description

Party Coordinator

Job Summary

The Party Coordinator is responsible for selling fun! Our ideal team member will serve as the 'First Point of Contact' of Urban Air and work with our guests to design the perfect combination of food, drinks and attractions for birthday parties, church events, sports groups, corporate team building, or any other type of group.

You Will Be Great If …

• You love working in a fast-paced, multi-faceted Family Entertainment scene!
• You are outgoing and personable with excellent verbal and written communication skills!
• You love talking to and selling value-add to customers!
• All leads are responded to in a timely fashion – same to next business day!
• You haven't met a goal you can't beat!
• You like booking sales three (3) months in advance!
• You excel at ensuring the customer experience is excellent!
• You have the ability and willingness to resolve conflict quickly and fairly!

A Day in the Life

• People, got to like them, they are the MOST important asset!
• Strive for personal development and career growth!
• You sell the FUN and work with the Park Team to deliver an excellent guest experience for all groups!
• There is nothing you would not do for your TEAM!
• We strive for 100% "Guest Satisfaction"!
• Sales is all about relationships! Your positive energy and "You Got It" attitude should lead to repeat business and great referrals!
• You must be able to represent! We want FUN and ENERGY just bursting out of you when you tell our guests about all the cool stuff Urban Air has, does and will do to make their events the most awesome ever!
• Like to party? We like to party… You get to sell our amazing party packages and then follow up with the guests and see if we exceeded expectations!
• We are passionate about winning and love to celebrate success - you work hand-in-hand with the rest of the Leadership Team to drive financial results in your store to new heights!
• Safety first. You work in a well-maintained, safe, secure, and sanitary environment!
• And, because we expect you to "Act like you own it," your job includes everything listed above PLUS the ever-popular "other duties as assigned." If you see a need, meet it; if you have an idea, share it; if you see a team member needing help, jump in and lend a hand!

Working Environment

• Non-typical Family Entertainment environment. We have great food, millions of dollars' worth of attractions, host the best Special Events and have thousands of people coming to have FUN!
• We are business casual!
• Ability to work Saturday, Sunday and/or evening shifts during the week!

If this is you, apply now!

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

Urban Air Ahwatukee is an equal opportunity employer.