Party Coordinator

Urban Air Adventure Parks; Gilroy (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Urban Air Adventure Parks in Gilroy, California, is seeking a Party Coordinator to manage birthday party operations. The role involves coordinating with guests to create memorable experiences, training staff, and ensuring high customer satisfaction. Ideal candidates are organized, outgoing, and skilled in communication. Availability on weekends is essential. Join us and contribute to a fun and energetic environment while striving for excellence in party management.

Qualifications

• Experience in a fast-paced environment is preferred.
• Ability to mentor and train staff members.
• Willingness to work weekends and evenings.

Responsibilities

• Manage the birthday party department and operations.
• Work with guests to design party packages.
• Train party staff and ensure excellent customer experience.
• Sell package options and confirm guest satisfaction.
• Maintain a safe and sanitary environment.

Skills

Excellent verbal and written communication skills

Organizational skills

Conflict resolution

Teamwork

Customer service

Job description

JOB SUMMARY

The Party Coordinator manages the entire birthday party department. The ideal team member serves as the First Point of Contact, working with guests to design the perfect combination of food, drinks, and attractions for birthday parties, church events, sports groups, corporate team building, or any other type of group. They also train party staff members and manage the birthday operations.

YOU WILL BE GREAT IF…

• You love working in a fast‑paced, multi‑faced Family Entertainment scene.
• You are outgoing and personable with excellent verbal and written communication skills.
• You are extremely organized and enjoy mentoring young people.
• You have a win‑the‑day attitude.
• There is no goal you can't beat.
• You can set goals and achieve them with your team.
• You excel at ensuring the customer experience is excellent.
• You are willing and able to resolve conflict quickly and fairly.

A DAY IN THE LIFE

At Urban Air, everyone matters and every position contributes to success.

• People are the most important asset.
• Ensure the party management system is followed.
• Exceed guests’ expectations.
• Show teamwork and support others.
• Strive for 100% guest satisfaction.
• Have full availability on Fridays, Saturdays, and Sundays.
• Represent the park with fun and energy when sharing indoor adventures with guests.
• Sell package options, follow up with guests to confirm satisfaction.
• Collaborate with leadership to drive financial results.
• Maintain a safe, well‑maintained, secure, and sanitary environment.
• Act as an owner, taking on additional duties as needed.

WORKING ENVIRONMENT

• Family Entertainment environment with extensive food and attraction offerings.
• Business casual dress code.
• Work able Saturday, Sunday, and evening shifts during the week.

EEO STATEMENT

Urban Air Gilroy is an equal opportunity employer.