PartTime Sales Assistant LOZ

BIG THUNDER MARINE; Lake Ozark (MO); On-site; USD 25,000 - 35,000; Part time

Job summary

At Big Thunder Marine, a leading watercraft dealer at the Lake of the Ozarks, the Sales Assistant plays a pivotal role in customer service and administrative support. This part-time role emphasizes enhancing customer relationships, managing leads through Salesforce, and providing efficient service to ensure company growth and success.

Benefits

Discounted equipment rentals

Employee Purchase program

Qualifications

• 1-2 years’ experience as a receptionist or administrative support preferred.
• High School Diploma or GED required, post-secondary education desired.
• Proficiency with Salesforce CRM and Microsoft Office Suite required.

Responsibilities

• Provides premier customer service as the primary point of contact.
• Handles phone calls, messages, and appointment scheduling.
• Manages client leads and performs clerical support tasks.

Skills

Communication

Customer Oriented

Initiative

Accountability

Education

High School Diploma or GED

Post-secondary education

Tools

Salesforce CRM

Microsoft Office Suite

Job description

In keeping with the mission and values of Big Thunder Marine and the pledge to maintain our presence as the premier watercraft dealer at the Lake of the Ozarks, the Sales Assistant supports this initiative by providing premier customer service while serving as the primary point of contact for customers. Sales Assistant will also ensure the continued growth and success of our company by focusing on clear communication and efficiency regarding the sales team lead software. At all times, the Sales Assistant will work to enhance our customer service experience and create lasting relationships with our clients.

This is a part-time position that covers days off and provides additional coverage as needed for events. Average would be two to three days a week.

Big Thunder has the following benefits programs available to eligible employees:

• Discounted equipment rentals

• Employee Purchase program

Essential Functions Statement(s)

• Greet clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.

• Answer, screen, and direct phone calls to staff; takes messages and schedules appointments.

• Identify the clients and inform the appropriate salesperson by utilizing the Salesforce CRM program.

• Disperse incoming leads based on boat ownership (pre-owned and brokerage).

• Disperse new inventory leads based on salesperson availability.

• Initiate lead follow-up within an hour of assignment after the assignment.

• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.

• Performs administrative and clerical support tasks.

• Performs basic filing and recordkeeping.

• Organize and clean merchandise displays to be customer friendly and presentable.

• Additional duties and tasks in coordination with the Retail Manager and retail needs.

• Additional duties and tasks as assigned by the Director of Sales

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.

• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Enthusiastic - Ability to bring energy to the performance of a task.

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

SKILLS & ABILITIES

Education: High School Diploma or GED is required, Post-secondary education is desired.

Experience: 1-2 years’ experience as a receptionist or administrative support preferred.

Computer Skills: Proficiency with Microsoft Office Suite or related software. Experience with

Salesforce CRM is highly valued.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk.

• Must be able to lift up to 15 pounds at times.

WORK ENVIRONMENT

Typical office environment with moderate noise level when working indoors. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft.

Big Thunder Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Big Thunder Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.