PartTime Front Desk Agent

Springhill Suites Augusta; Augusta (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

Springhill Suites Augusta is seeking a part-time front desk agent to join their guest services team. The ideal candidate will possess strong customer service skills and be flexible with their hours. Responsibilities include managing bookings, greeting guests, and ensuring a pleasant stay. This position offers growth opportunities in a high-energy environment.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Comfortable taking telephone calls and mitigating stressful situations.

Responsibilities

• Manage room bookings in-person, online, and through calls.
• Handle customer complaints as necessary.
• Give every guest a warm welcome and check them in/out.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

$14/hr- Springhill Suites Augusta Springhill Suites Augusta is looking for an experienced professional front desk agent who is looking for part-time hours. We have the need for up to four days per week, depending on the business needs. We need someone who is flexible to work mornings (7a-3p) and evenings (3p-11p). Hotel front desk experience is a plus, but not required. Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Handle customer complaints as necessary • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • 1+ year of hotel industry experience or related job preferred • Working knowledge of Microsoft Office and reservation management systems • Comfortable taking telephone calls and mitigating stressful situations • High school diploma, GED, or equivalent Compensation: $14 - $15 hourly

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