PartTime Academic Support Advisor

Chamberlain University; Lisle (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein etabliertes Bildungsinstitut sucht einen engagierten Academic Support Advisor, um die studentische Erfolgsgeschichte zu fördern. In dieser Rolle unterstützen Sie Studenten bei der Kursanmeldung, bieten wertvolle Beratung zu akademischen Anforderungen und helfen bei der Lösung potenzieller Probleme. Durch exzellenten Kundenservice und enge Zusammenarbeit mit anderen Unterstützungsteams schaffen Sie eine positive Lernumgebung. Diese Position bietet die Möglichkeit, aktiv zur Verbesserung der akademischen Strategien beizutragen und ein integratives Umfeld zu fördern, in dem jeder Student die Unterstützung erhält, die er benötigt, um seine Bildungsziele zu erreichen.

Benefits

Gesundheitsversicherung

Zahnversicherung

Sehversicherung

Lebensversicherung

Invaliditätsversicherung

401k mit 6% Arbeitgeberbeitrag

15 bezahlte Urlaubstage jährlich

12 bezahlte Feiertage

2 zusätzliche Feiertage

Qualifications

• 1+ Jahre Erfahrung in Kundenservice oder akademischer Beratung erforderlich.
• Hohe interpersonelle, Kommunikations- und Problemlösungsfähigkeiten.

Responsibilities

• Beratung der Studenten zu Kursanmeldungen und akademischen Anforderungen.
• Proaktive Identifizierung von Risikoszenarien zur Unterstützung der Studierenden.

Skills

Kundenservice

Akademische Beratung

Interpersonelle Fähigkeiten

Problemlösungsfähigkeiten

Microsoft Office

Education

Bachelor-Abschluss

Tools

Student Information Systems

Datenbanksysteme

Job description

Opportunity at a Glance
The Academic Support Advisor role is responsible for promoting student success through accurate and responsive advisement in the areas of academics, registration, persistence, and the student experience. Advisors are responsible for building a supportive environment that assists students in achieving their educational goals by providing excellent customer service, identifying student needs, and mentoring students to resolve potential academic issues. Advisors will also work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner. The Academic Support Advisor I role functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission, vision, and purpose.

Responsibilities

1. Assist students with appropriate course registration and ensure students understand degree and practicum application requirements (as applicable per program).
2. Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals.
3. Advise students on university policies and procedures, program requirements, and related academic matters.
4. Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies.
5. Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for students in their assigned program/campus locations and/or by assisting multiple program/campus locations based on enrollment needs. Document all interactions in the appropriate institutional systems.
6. Coach students to explore alternatives to overcome barriers to persistence or graduation and make appropriate resource referrals when necessary.
7. Maintain a thorough understanding of all academic programs, policies, and procedures including institutional policies, federal, and state regulations. Comply with applicable federal and state laws.
8. Assist and engage students through a variety of communication methods, including virtual/video advising, inbound student calls, and proactive outreach to deliver positive resolutions.
9. Identify opportunities and solutions that improve current methods and actively participate in organizational changes.
10. Collaborate with other departments and functional areas to deliver an optimal student experience.
11. This position is a designated Campus Security Authority.
12. Perform other duties as assigned.
13. Comply with all policies and standards.

Qualifications

• Bachelor's Degree Required
• 1+ year of experience in customer service, academic advising, or higher education preferred
• Outstanding customer service skills with 1+ years of relevant experience required
• Ability to work a variety of office hours including evenings and weekends
• High level of interpersonal, communication, and problem-solving skills
• Ability to work independently and as part of a team
• Self-starter with effective prioritization skills
• Proficiency in Microsoft Office, internet applications, and database systems; experience with Student Information Systems is a plus
• On-Site location: 2601 Navistar Dr. Lisle IL. 60532
• Working hours: Mon-Tues, Wed- 8am - 5pm CST; Mon-Wed, Thurs- 8am - 5pm CST; Mon, Tues, Thurs- 8am - 5pm CST

Additional Information

The expected salary range for this position is $18.70 to $33.84 per hour, adjusted based on experience, location, and other factors. Our Talent Acquisition Team is available to answer questions regarding salary expectations. The position offers benefits including health, dental, vision, life, and disability insurance; 401k with a 6% employer match; 15 paid vacation days annually; 12 paid holidays plus 2 floating holidays. For more information, visit: https://careers.adtalem.com/benefits.

Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation