Parts Stocker & Customer Service Specialist

Antwerpenvw; Baltimore (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Training pay

Medical, Dental, and Vision Insurance

401k plan

Discounts on Products & Services

Basic Life Insurance

Work Life Balance

Accident & Critical Illness Insurance

Paid time off after 90 days

Job summary

Antwerpen Automotive in Baltimore is seeking a Parts Stocking Clerk to support our parts department with a focus on customer service and accurate parts fulfillment.

You will handle inquiries, locate parts, process special orders, and keep customers informed from inquiry to delivery, while following safety and company policies. A friendly, professional approach is required and a valid driver's license is preferred.

Qualifications

• People focused and obsessed with providing great customer service.
• Ability to work in a fast-paced work environment.
• Strong organizational and time management skills.
• Professional appearance and strong work ethic.
• Proficient with computer skills is preferred.
• Must be flexible with hours and days.
• Positive attitude a must.
• Valid and current Driver's License with ability to maintain a good driving record.

Responsibilities

• Oversee the parts sales process from customer inquiry to invoicing the customer.
• Work with parts manager to locate any parts not in stock.
• Complete special order part request for any parts that need to be ordered for the customer.
• Communicate with customer on the status of any parts ordered and notify them upon delivery to the dealership.
• Perform other duties as assigned.
• Serve as backup to parts counter person or stocking clerk as necessary.
• Communicate with staff and customers in a friendly and professional manner.
• Must follow all company safety policies and procedures.
• Understand and follow federal, state and local regulations applicable to industry.

Skills

Customer service

Organizational skills

Computer skills

Positive attitude

Flexibility

Education

High School Diploma or equivalent

Job description

Antwerpen Automotive in Baltimore is seeking a Parts Stocking Clerk to support our parts department with a focus on customer service and accurate parts fulfillment.

You will handle inquiries, locate parts, process special orders, and keep customers informed from inquiry to delivery, while following safety and company policies. A friendly, professional approach is required and a valid driver's license is preferred.