Parts Specialist (Parts Support Center)

Davita Inc.; Ada (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in parts sales is seeking an individual to perform customer service roles and assist in parts management. Responsibilities include identifying parts, inventory control, and maintaining a professional image. Ideal candidates will have formal parts training and demonstrate strong customer service skills.

Qualifications

• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
• Understanding of mechanical and technical terms is preferred.

Responsibilities

• Assist customers by identifying needed parts using electronic catalogs.
• Maintain retail sales floor and ensure customer satisfaction.
• Proactively manage inventory and report discrepancies.

Skills

Customer service skills

Strong organizational skills

Interpersonal skills

Computer skills

Education

Formal parts training or industry experience

Tools

Parts operating systems

Job description

Description

This individual will perform a variety of customer service, marketing, promoting, advertising, and stocking duties related to the parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. They will assist customers by properly identifying needed items, using electronic parts catalogs and other available resources. They will merchandise, invoice and make any necessary entries to the inventory control system based on company guidelines. This position can be located out of our Field Support Office or any of our John Deere dealerships.

Specific Duties Include:
* Assist in keeping parts department clean and professional.
* Record all sales (including lost sales) and/or customer transactions using Company provided systems/tools (i.e. PFW) and guidelines.
* Assist in maintaining the retail sales floor and displays to meet or exceed the dealerships standards and ensure customer satisfaction.
* Take a proactive approach to inventory control by assisting and or reporting discrepancies.
* Ensure internal and external customers receive the correct parts in a timely manner.
* Receive, ship, and store parts as needed in accordance with DOT local, state, and federal guidelines.
* Proactively study and stay current on industry and product information.
* Pick up and deliver parts for customers and vendors as needed.
* Mark and store parts in stockroom according to prearranged system and assist with cycle count duties.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
* Formal parts training and or industry experience
* Understanding of mechanical and technical terms
* Knowledge of parts operating systems preferred
* Computer skills
* Strong organizational skills
* Interpersonal skills
* Customer service skills
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.