Parts Specialist Motorcycle ATV Powersports

Mountain Motorsports LLC; Greeneville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Mountain Motorsports LLC in Greeneville, TN is seeking a Parts Specialist for the motorcycle/ATV/powersports parts department. This full-time position handles customer transactions from start to finish while supporting inventory and showroom operations.

You will work to meet department revenue and margin goals, manage CRM leads, and maintain a clean, safe showroom while continually learning selling skills and participating in vendor training.

Qualifications

• Handle customer transactions from start to finish while meeting department goals.
• Demonstrate customer service and sales skills to promote parts.
• Learn and apply vendor training and product knowledge.

Responsibilities

• Be an example of living the mission and core values.
• Work with employees, departments and locations to provide a seamless customer experience.
• Optimize team performance through coaching, recognition and rewards.
• Maintain cleanliness, organization and safety standards.
• Continually learn selling skills and complete OEM or vendor training on schedule.
• Achieve department revenue and margin goals through merchandising and selling.
• Manage CRM leads to maximize customer loyalty and retention.
• Ensure inventory communication with customers and colleagues.
• Keep the showroom area clean, organized and presentable.

Skills

Customer service

Sales experience

CRM management

Tools

CRM software

Job description

Parts Specialist Motorcycle ATV Powersports

Parts Department Full Time Greeneville, TN, US

2 days ago Requisition ID: 4481

Salary Range: $35,000.00 To $55,000.00 Annually

PURPOSE OF THE POSITION: Parts Specialists are the sales force of the retail parts department. They handle all customer transactions from start to finish while striving to achieve department and personal goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES: including the following and are addressed in further detail in the accompanying SOP that is incorporated into the job description.

Culture

Be an example of living the mission and core values

Effectively work with other employees, departments and/or locations to give the customer a seamless experience in ways that promote teamwork and store profitability.

Optimize team member performance through effective ongoing evaluations, recognition, rewards and coaching management practices to produce the most ideal results

Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards.

Continually learn and apply new selling skills, strategies and techniques on a daily, monthly and yearly basis. Complete OEM or vendor training within timelines set by the company. Maintain a high level of product, market and industry knowledge.

Execution

Achieve predetermined personal and department revenue and margin goals by ensuring effective merchandising and selling.

Effectively manage CRM systems to maximize leads and ensure customer loyalty and retention.

Inventory Management

Ensure accurate and effective communication about inventory with internal and external customers.

Ensure accuracy of inventory by controlling shrinkage and obsolescence. Ensure all inventory is organized and the customer facing showroom meets or exceeds company standards of cleanliness.

PHYSICAL REQUIREMENTS:

Regular attendance during normal scheduled store hours including the ability to work 9+ hours per day and the ability to work weekends.

Frequent standing, walking and sitting

The ability to work in a high stress environment and the ability to work under tight deadlines which may require longer/later hours as needed.

The ability to continually engage and interact with others, including clients and employees throughout the work day via various methods of communications including phone and computer usage.

Occasional lifting of up to 35 lbs

Occasional pushing of up to 100+ lbs

WORK ENVIRONMENT:

Occasional exposure to changes in temperature and humidity

Frequent working with and around others

Occasional work around mechanical parts

Occasional exposure to hazardous chemicals

Occasional work around moving objects, (including dogs and other service animals)