Parts Specialist I VDOT NOVA

Mancon; Virginia (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Parts Specialist I to provide exceptional counter service to employees needing parts and equipment. This role involves assisting with inventory control, data entry, and ensuring customer satisfaction through meticulous attention to detail. The ideal candidate will have experience in customer service and familiarity with auto or heavy-duty truck parts. You'll also be responsible for driving to pick up parts, maintaining accurate records, and supporting inventory management tasks. Join a dynamic team where your contributions will directly impact operational efficiency and service quality.

Qualifications

• Experience in customer service and inventory management is essential.
• Must possess a valid driver's license and have driving experience.

Responsibilities

• Provide quality customer service and assist with inventory control.
• Drive vehicle to pick up parts and ensure accuracy of invoices.
• Assist in data entry for customer requisitions in inventory systems.

Skills

Customer Service

Attention to Detail

Inventory Management

Data Entry

Driving

Education

1 year computer experience

Valid Driver’s License

1 year experience with auto or heavy duty truck parts

Job description

Overview

The Parts Specialist I provides counter service to VDOT employees who need parts/equipment to perform their jobs. The Parts Specialist I will assist with inventory control, data entry in inventory systems, customer service, and may occasionally drive a MANCON vehicle to pick up parts.

Responsibilities

Provide quality customer service to include but not limited to the following:

• Attention to detail
• Review, familiarize with and adhere to Product Group Catalog.
• Review, familiarize with and adhere to Policy and Procedures Manual.
• Review, familiarize with and adhere to MANCON’s SOPs and Safety Manual.
• Meet and greet customers
• Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)
• Answer questions regarding availability of parts
• Ask appropriate questions to ensure correct parts are researched and provided
• Inform customers when requested parts are available

Parts Pick up

• Drive vehicle to designated locations to purchase/pick up parts
• Provide company documentation to vendors as required (tax exempt form, credit references)
• Review all invoices at vendor location to ensure accuracy on pricing and quantities
• Return products to MANCON location in a timely fashion

Data Entry Requirements

• Assist in generating invoices for customer requisitions in the inventory system
• Assist in entry of vendor receiving documents in the inventory system

Inventory Management Requirements

• Assist in performing weekly inventory cycle counts
• Assist in performing counts during Wall to Wall inventories at site

Other Requirements

• Follow established guidelines for vehicle and equipment maintenance
• Provide 24 hour support at the VDOT location during emergencies
• Travel to locations to pick up parts
• Assist with inventory research projects as requested
• Adhere to required procedures
• Participate in the SCM continuing training program
• Assist with Store Supervisor duties as assigned

Qualifications

• 1 year computer experience
• 24-hour availability
• Valid Driver’s License with two years driving experience
• 1 year experience with auto or heavy duty truck parts

Preferred Qualifications

• Delivery Driver experience
• Inventory experience
• P1 or P2 ASE certification
• Obtain and maintain a forklift license

Physical Requirements

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Essential Requirements

Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking

Physical Requirements Other

Work is mostly performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions.Work is also performed in vehicles traveling to sites.