Parts Specialist I

Multivac USA Inc.; Kansas City (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance spare parts sales and provide exceptional service to internal and external customers. In this role, you will engage with clients through various channels, ensuring timely order processing while maintaining high satisfaction levels. Your proactive approach will contribute to the team’s success as you assist in updating essential documentation and participate in training new team members. This position offers a dynamic work environment where your contributions will directly impact customer relationships and sales growth.

Qualifications

• 1 year of related experience in sales or customer service.
• Ability to read and interpret safety rules and operating instructions.

Responsibilities

• Assist customers in purchasing spare parts via phone, email, and fax.
• Prepare and follow up on spare parts quotes for customers.

Skills

Customer Service

Sales Skills

Communication Skills

Problem-Solving

Education

High School Diploma or GED

Tools

MS Office

ERP Systems

SAP

Job description

Summary: This position is responsible for assisting internal and external c ustomers in purchasing necessary spare pa rts for their equipment via phone, f ax, e mail and/or other written media while maintaining a high level of customer service and increasing spare parts sales. Other duties include filing of all written documents; routinely updating the P arts T eam essential documentation/manuals and generating customer requested quotes.

Time Utilization: This position will travel up to 5% of the time. Working schedule will be Tuesday – Friday 8:00 a.m. to 5:00 p.m., and Saturday 8:00 am to 4:30 p.m. with Sundays and Mondays off. During the training period, the working schedule will be Monday - Friday 8:00 a.m. to 5:00 p.m. Schedule needs to be flexible to accommodate internal and external customer’s schedules. Provide afterhours support as needed.

Essential Duties and Responsibilities include the following. Other duties may be assigned :

• Take spare parts orders from our custome rs by phone, email, fax and voice mail and send con firmations to customers and file copies. Request information from our factory as necessary to complete customer orders as quickly as possible. Make arrangements for parts shipments to the customers and service technicians. Follow up to ensure in-stock rush shipments are made the same business day. Order entry will be timely and accurate. Interacts in a friendly and professional manner with all customers. Consistently follows up on parts orders by contacting the customer and verifying customer satisfaction. Makes calls to our customers and foster s a pro-active approach to great customer service.
  
  
• Research part numbers via ERP s ystem or fax to get complete part number, price and description.
  
  
• Prepare machine spare parts quotes for our customers, sales team and technicians in a timely and accurate manor , and follows up close the sale.
  
  
• Routinely update the P arts T eam’s technical documents with all updates from the factory . Placed all factory updates in the appropriate manuals within one week.
  
  
• Travel as required to assist customers with spare par ts related issues and fosters good c ustomer s ervice l evels.
  
  
• Actively participate in the training program for the new P arts T eam members.
  
  
• Assist customers with return merchandise/spare parts. A Return Order Number will be assigned at the time of call, and all relative information will be entered into SAP. Additionally, the return will be noted in a manner to ensure that the returned goods are directed to the appropriate party upon arrival at our facility .
  
  
• M aintain a database of customer follow-up calls, quotations pending, spare parts custom-kit lists provided, and routine calls.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High school diploma or general education degree (GED) and one - year related experience in sales or customer service.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should be proficient in MS Office, particularly Outlook, Word, & Excel . Experience with ERP systems required. SAP experience preferred.

Certificates and Licenses:
Current valid driver’s license and the ability to obtain a passport for travel as required by position.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is occasionally exposed to work near moving mechanical parts.

The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilitie s required by this job include close vision, distance vision, peripheral vision, depth perception and a bility to adjust focus. While performing the duties of this j ob, the associate is regularly required to sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The associate is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl.