Parts Specialist: Customer Care & Fast Ordering

Herc-U-Lift, Inc.; Minneapolis (MN); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Medical (and FSA/HSA plans), dental and vision insurances

Paid time off and holidays

401(k) with match

Tuition reimbursement

Job summary

A leading equipment supplier in Maple Plain, MN is seeking a dedicated Parts Specialist to provide exceptional customer service and assist with parts ordering functions. The ideal candidate will have excellent communication skills, strong customer support experience, and the ability to handle multiple tasks efficiently. Responsibilities include assisting customers, processing orders, and maintaining customer records. This full-time role offers a range of benefits including medical, dental, and a 401(k) plan.

Qualifications

• Prior customer support experience is required.
• Prior industry and parts experience preferred.

Responsibilities

• Assist customers in parts ordering functions.
• Provide outstanding customer service.
• Process parts returns and issue credits.
• Maintain detailed records of customer interactions.
• Aid in processing daily incoming and outgoing shipments.

Skills

Excellent communication skills

Strong phone contact handling skills

Proven customer support experience

Attention to detail

Proficient in Microsoft Office

Education

High school diploma, GED, or equivalent experience

Job description

A leading equipment supplier in Maple Plain, MN is seeking a dedicated Parts Specialist to provide exceptional customer service and assist with parts ordering functions. The ideal candidate will have excellent communication skills, strong customer support experience, and the ability to handle multiple tasks efficiently. Responsibilities include assisting customers, processing orders, and maintaining customer records. This full-time role offers a range of benefits including medical, dental, and a 401(k) plan.