Parts Specialist (Bilingual)

O'Reilly Auto Parts; Lake Charles (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist who is bilingual and committed to delivering exceptional customer service. In this dynamic role, you will engage with retail and professional customers, assisting them in selecting the right automotive parts while ensuring a friendly and efficient shopping experience. You will also support store management in various operational tasks, from processing transactions to maintaining inventory. This position offers a unique opportunity for growth within a stable organization that values its employees and provides avenues for career advancement. If you are passionate about customer service and the automotive industry, this role is perfect for you.

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Provide excellent service to customers calling the store and assist in-store customers.
• Process exchanges and returns for credit according to company policies.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

Join to apply for the Parts Specialist (Bilingual) role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Greet retail/walk-in customers promptly in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept cash/checks, make change accurately, and process credit card transactions.
7. Process exchanges and returns for credit in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, and cleaning.
10. Perform operational tasks such as preparing merchandise returns, assisting with stock adjustments, and inventory cycle counts.
11. Operate brake lathe and other store test equipment after training and company requirements are met.
12. Perform in-store services for customers where permitted by law, such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle when needed, provided driving record meets eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Ability to multitask, handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages, especially Spanish

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.