Parts Specialist-2

O'Reilly Auto Parts; Nashville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. This role involves assisting customers with their selections, managing cash transactions, and supporting store operations. The ideal candidate will have a strong background in customer service, knowledge of automotive parts, and the ability to multitask effectively. With opportunities for growth and a comprehensive compensation package, this position is perfect for those looking to advance their career in a dynamic environment.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical insurance

Dental insurance

Vision insurance

Health and wellbeing programs

Tuition assistance programs

Opportunities for career growth

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Familiarity with automotive parts and cataloging systems.

Responsibilities

• Provide excellent service to retail and installer customers.
• Assist with daily operational tasks and maintain cash drawer.
• Perform in-store services for customers and resolve complaints.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Automotive Parts Knowledge

Fluency in Spanish

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, such as preparing merchandise returns to the distribution center, assisting with stock adjustments, inventory cycle counts, etc.
11. Operate brake lathe and other store test equipment after training and meeting company requirements.
12. Perform in-store services for customers where legally permitted (e.g., install wipers, test batteries, scan vehicle trouble codes, etc.).
13. Occasionally drive a delivery vehicle to make deliveries if business needs dictate and driving record meets eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Desired Skills

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish, is highly desired.

O’Reilly Auto Parts promotes growth and internal advancement. We encourage your career development within our organization.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions from Day One
• Medical, dental, & vision insurance with optional FSA
• Health and wellbeing programs
• Tuition assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected statuses.