Parts Specialist

RXO; Warren (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Volunteer days

Job summary

RXO is seeking a Parts Specialist to deliver exceptional service to customers and drivers before, during and after the call, leveraging clear communication and reliable logistics coordination. You will help reduce backorders, monitor deliveries, and provide accurate updates to stakeholders.

Based in Warren, MI, you’ll work cross-functionally with engineering, purchasing and supplier teams to resolve issues, create standard processes, and support continuous improvements while maintaining a high

Qualifications

• 1 year of experience dealing with high phone/email volume in a deadline-driven environment.
• Excellent verbal and written communication skills.
• Strong supplier and customer interaction experience.
• Basic computer skills.

Responsibilities

• Support customer with respect to KPIs, including reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
• Meet workload criteria and metrics
• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming supplier calls/emails
• Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
• Collaborate with customer and escalate any issues through appropriate channels
• Update/create standardized process documents
• Facilitate/participate in conference calls with suppliers/customer
• Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing
• Able to work autonomously and adapt to change

Skills

Phone/email handling

Communication skills

Customer interaction

Basic computer skills

Tools

Microsoft Office

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Parts Specialist at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call.

What your day-to-day will look like:

• Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
• Meet workload criteria and metrics
• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming supplier calls/emails
• Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
• Collaborate with customer and escalate any issues through appropriate channels
• Update/create standardized process documents
• Facilitate/participate in conference calls with suppliers/customer
• Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing
• Able to work autonomously and adapt to change

At a minimum, you'll need:

• 1 year of experience dealing with high phone/email volume in a deadline-driven environment * Experience with Microsoft Office
• Excellent verbal and written communication skills
• Strong supplier and customer interaction experience
• Basic computer skills

It'd be great if you also have:

• Knowledge of the transportation industry
• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.