Parts Specialist

Kirby Corporation; Pharr, Bird Cage (TX, NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to join their team in Pharr, Texas. This role involves selling spare and replacement parts, maintaining inventory, and providing exceptional customer service. The ideal candidate will have strong communication skills and a customer-oriented approach, ensuring that all customer needs are met promptly. With a focus on accuracy and thoroughness, this position offers an opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction. If you have a passion for parts and equipment and enjoy helping others, this role is perfect for you.

Qualifications

• 2-4 years of related experience in parts sales or customer service.
• Proficiency in Microsoft Office and Oracle preferred.

Responsibilities

• Sell spare and replacement parts in the repair shop or parts store.
• Maintain inventory and process customer orders efficiently.
• Advise customers on parts features and handle exchanges.

Skills

Customer Service Orientation

Effective Communication

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Office

Oracle

Job description

Overview

Stewart & Stevenson is now hiring a Parts Specialist at 2701 N Cage Blvd, Pharr, TX 78577. The role involves selling spare and replacement parts and equipment in the repair shop or parts store for multiple product lines.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Determine required replacement parts based on inspections, customer requests, or descriptions of malfunctions.
• Receive and process telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or contracts.
• Receive payments or obtain credit authorizations.
• Maintain inventory of stock.
• Advise customers on substitutions or modifications when identical replacements are unavailable.
• Examine returned parts for defects and handle exchanges or refunds.
• Store parts systematically in stockrooms.
• Discuss parts' features and uses based on machine or equipment knowledge.
• Demonstrate equipment and explain its functioning to customers.
• Display new merchandise appropriately.
• Measure parts with precision instruments to determine suitability for machining.
• Repair parts or equipment as needed.
• Provide sales quotes for multi-part orders.

Qualifications

• Ability to work accurately and thoroughly.
• Effective written and verbal communication skills.
• Customer service orientation following company procedures.

Computer Skills:

• Proficiency in Microsoft Office (Word, Excel, Outlook). Oracle experience preferred.

Education/Experience:

• High School Diploma or GED, with 2-4 years of related experience.

Physical Conditions & Requirements:

• Work environment in the parts department, which may not be air-conditioned.