Parts Specialist

O'Reilly Auto Parts; Montpelier (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Parts Specialist, where you'll deliver exceptional customer service to both retail and professional clients. This role involves assisting customers with their selections, managing transactions, and resolving complaints in a friendly manner. You'll also engage in various in-store services and support management with daily operations. With a focus on career growth and a competitive compensation package, this position offers a dynamic environment for those passionate about the automotive industry. If you thrive in a fast-paced setting and enjoy helping others, this opportunity is perfect for you.

Benefits

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Tuition Educational Assistance

Opportunities for Career Growth

Qualifications

• Ability to provide outstanding customer service and multitask effectively.
• Familiarity with automotive parts and sales processes is essential.

Responsibilities

• Provide excellent service to retail and installer customers.
• Assist with daily operational tasks and maintain cash drawer.

Skills

Customer Service

Multitasking

Automotive Knowledge

Fluency in Spanish

Alphanumeric Matching

ASE Certification

Job description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

ESSENTIAL JOB FUNCTIONS

1. Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
11. Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
12. Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
13. Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
14. All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

1. Ability to quickly match alphanumeric sequences
2. Ability to provide outstanding, friendly and professional customer service
3. Must be able to multitask, handling customers on the phone and in the store at the same time
4. Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
5. ASE certification
6. Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package:

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.