Parts Specialist

O'Reilly Auto Parts; Jacksonville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail automotive industry is seeking a Parts Specialist to provide exceptional customer service and support store operations. The ideal candidate will have strong multitasking abilities and a passion for automotive parts. This full-time position offers competitive wages and benefits, along with opportunities for career growth.

Benefits

Competitive wages

Paid time off

Stock purchase plans

401k

Health insurance

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide excellent service to customers both in-store and on the phone.
• Assist with daily store operations including stocking shelves and cleaning.
• Process exchanges and returns according to company policies.

Skills

Customer service

Multitasking

Education

ASE certification

Job description

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Job Description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept payments, make change, and process credit card transactions.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily store operations such as freight receival, stocking shelves, and cleaning.
10. Perform various in-store services for customers, such as installing wipers, testing batteries, and scanning vehicle trouble codes.
11. Occasionally drive a delivery vehicle when needed, provided driving record meets eligibility requirements.
12. Perform other duties as assigned.

Skills, Education, and Experience

Required:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively handling customers on the phone and in-store simultaneously.

Desired:

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

Additional Information

O’Reilly Auto Parts offers a strong career growth environment with a proven track record of stability. Benefits include competitive wages, paid time off, stock purchase plans, 401k, health insurance, and more.

O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with disabilities may request reasonable accommodations during the application process by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail