Parts Specialist

3M HEALTHCARE; Ingram (TX); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Competitive wages and PTO

401k and stock option plan

Medical, Dental, & Vision Insurance

Wellbeing programs

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role includes assisting store management, supporting professional customers, and handling transactions with accuracy and courtesy.

Bilingual candidates are encouraged to apply, with opportunities to assist in stocking, returns, and in-store services. The position emphasizes customer satisfaction, teamwork, and adherence to company policies while promoting value through related

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts and cataloging (Weatherly Index System) is a plus.
• ASE certification is preferred.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet retail/walk-in customers and assist in merchandise selection.
• Support managers and installer service specialists for professional customers.
• Handle cash drawer, accept payments, and process credit card transactions.
• Process exchanges and returns per policy and provide refunds where applicable.
• Address and resolve customer complaints amicably.
• Assist with stocking, planogram updates, and daily store operations.
• Perform in-store services such as installing wipers and testing batteries as trained.
• Occasionally drive a delivery vehicle per policy and eligibility.

Skills

Alphanumeric matching

Customer service

Multitasking

Auto parts knowledge

ASE certification

Spanish language

Job description

Job Summary

The Parts Specialist will provide all retail and installer customers with a high level of service, support store management, and assist professional customers as needed. Bilingual candidates are encouraged to apply.

Essential Job Functions

• Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assistance with the completion of daily image maker, planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate a brake lathe and other store test equipment after corresponding training and company requirements are met.
• Perform in‑store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries (driving record must meet company mandated driving eligibility requirements).
• Perform all other duties as assigned.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Desired: Familiar with automotive parts, cataloging, Weatherly Index System, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

Equal Opportunity Employer

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option.