Parts Specialist

ProLift; Indianapolis (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K

Job summary

ProLift Toyota Material Handling in the Midwest is seeking a Parts Specialist to support technicians and customers by processing parts orders, creating purchase orders, and sourcing parts through multiple vendors to meet commitments.

The ideal candidate will have 1–2 years in a parts department, basic knowledge of automotive or forklift components, and proficiency with Outlook and Office 365, plus strong verbal and written communication skills to coordinate with colleagues and customers.

Qualifications

• High School Diploma or equivalent.
• 1–2 years in a parts department and sourcing parts.
• Basic technical knowledge of automotive or forklift components.
• Proficient with Outlook and Office 365.
• Ability to source purchases from online or catalog inventories and communicate effectively.

Responsibilities

• Support the technicians by processing parts orders in a timely manner.
• Answer parts telephone calls and walk-in customers promptly and courteously.
• Assist customers by researching parts from the manufacturer's parts manuals.
• Prepare parts quotes; once approved enter orders in the computer.
• Operate in a professional and courteous manner to exceed customer expectations both in presentation and communication.
• Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of "Doing the Right Thing"; promote the TLM "Toyota Lean Management" philosophy.

Skills

Parts sourcing

Customer service

Verbal and written communication

Microsoft Office

Driver's license

Education

High School Diploma or equivalent

Tools

Parts manuals

Online catalogs

Inventory management systems

Job description

Company Overview

ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are a material handling supply chain and logistics partner that focuses on our customers and takes action on improving our customer's business.

What We Have To Offer

ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days! We have a shared focus in helping our communities thrive. We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities.

The ProLift Team

Our associates have the opportunity for personal and professional growth as well as a long-term career. We have examples throughout our company of associates' advancements within the organization. We value our associates and the work they do. ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.

Job Summary

This position is responsible for supporting our internal and external customers by processing part orders, creating purchase orders for technicians in the field and sourcing parts through different vendors to exceed customer expectations. The Parts Specialist will build long‑lasting relationships with customers by exploring their needs and expectations, providing specific measurable goals, and achieving results within a customer's expected timeframe. The ideal candidate will proactively communicate with the associates, managers, and customers on procurement and parts orders.

General Duties and Responsibilities

• Support the technicians by processing parts orders in a timely manner.
• Answer parts telephone calls and wait on walk‑in customers promptly and courteously.
• Assist customers by researching parts from the manufacturer's parts manuals.
• Prepare parts quotes; once approved enter orders in the computer.
• Operate in a professional and courteous manner to exceed customer expectations both in presentation and communication.
• Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of "Doing the Right Thing"; promote the TLM "Toyota Lean Management" philosophy.

Educational / Job Requirements

The ideal candidate will have a High School Diploma or equivalent, one to two years of experience in a parts department and working with/sourcing parts, and basic technical knowledge of automotive or forklift components. The Parts Specialist will have proficient knowledge of Microsoft products including Outlook and Office 365. The ideal candidate will effectively source purchases from online or catalog inventory which requires excellent verbal and written communication skills to associates, customers, and managers, while protecting the organization's values by maintaining confidential and sensitive information. This role may require a driver's license and a motor vehicle registry check.

EQUAL OPPORTUNITY EMPLOYER