Parts Specialist

O'Reilly Auto Parts; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the automotive parts retail industry is seeking a Parts Specialist in Houston. The successful candidate will provide exceptional customer service, assist with automotive parts inventory, and ensure efficient store operations. This role offers growth opportunities alongside competitive wages and benefits. Bilingual candidates are encouraged to apply.

Benefits

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Qualifications

• Ability to provide friendly, professional service.
• Experience in automotive sales or service is desired.
• Bilingual candidates (Spanish is highly desired) are encouraged to apply.

Responsibilities

• Promote customer service programs and assist customers in selecting merchandise.
• Accurately maintain cash drawer and process transactions.
• Resolve customer complaints and assist with daily operational tasks.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

1 day ago Be among the first 25 applicants

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

Get AI-powered advice on this job and more exclusive features.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.

Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.

Assist managers and/or installer service specialists in serving the professional customers as needed and directed.

Complete assigned company training relevant to position.

Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.

Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.

Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.

Address and resolve customer complaints in a friendly manner.

Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.

Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.

Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.

Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)

Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

Ability to quickly match alphanumeric sequences

Ability to provide outstanding, friendly and professional customer service

Must be able to multitask, handling customers on the phone and in the store at the same time

Desired

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service

ASE certification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth
  
  

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x

Get notified about new Parts Specialist jobs in Greater Houston.

Automotive Parts Specialist - WORK AT HOME

Fort Bend; Automotive Parts Counter Specialist;Base + Commission!

Houston, TX $67,000.00-$124,000.00 3 weeks ago

Parts Counter Specialist - Team Mancuso Powersports North

Outside Parts and Service Sales Representativ

Critical Spare Parts Inventory Specialist (LNG Operations)

Wholesale Parts Counter Person - Mercedes-Benz of Clear Lake

Houston, TX $47,400.00-$63,200.00 4 days ago

Parts Warehouse Person - Sterling McCall GMC

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.