Parts Specialist

O'Reilly Auto Parts; Gibsonia (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Parts Specialist to deliver exceptional service to retail and installer customers. In this dynamic role, you'll engage with customers, assist them in selecting merchandise, and support store management. Your expertise in automotive parts and commitment to outstanding customer service will be crucial as you handle inquiries, process transactions, and resolve complaints. This position offers a competitive compensation package, including paid time off, insurance benefits, and opportunities for career growth. Join a company that values your development and promotes from within, ensuring your career path is filled with potential and success.

Benefits

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Opportunities for Career Growth

Qualifications

• Outstanding customer service skills with multitasking ability.
• Familiarity with automotive parts and ASE certification required.

Responsibilities

• Provide excellent service to retail and installer customers.
• Assist with daily operational tasks and customer complaints.

Skills

Customer Service

Multitasking

Automotive Parts Knowledge

Fluency in Spanish

Alphanumeric Matching

ASE Certification

Job description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
11. Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
12. Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
13. Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
14. All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

1. Ability to quickly match alphanumeric sequences.
2. Ability to provide outstanding, friendly and professional customer service.
3. Must be able to multitask, handling customers on the phone and in the store at the same time.
4. Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
5. ASE certification.
6. Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package:

1. Competitive Wages & Paid Time Off.
2. Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
3. Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
4. Tuition Educational Assistance Programs.
5. Opportunities for Career Growth.

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

Your first job at O’Reilly Auto Parts is just the beginning!

From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company.

Our promote-from-within philosophy means our top leaders worked their way up – and you can, too.

Learn more about our culture, benefits, and history at oreillyauto.com/careers.