Parts Specialist

O'Reilly Auto Parts; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to provide exceptional service to both retail and installer customers. This role is pivotal in supporting store management and ensuring customer satisfaction through friendly interactions and expert assistance. You will engage with customers, handle transactions, and resolve issues while promoting the company's service programs. If you're passionate about automotive parts and enjoy a dynamic work environment, this opportunity offers a pathway for career growth and development within a supportive team.

Benefits

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Educational Assistance

Health/Wellbeing Programs

Opportunities for Career Growth

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store.

Responsibilities

• Greet retail customers in a friendly manner and assist with merchandise selection.
• Maintain and secure the cash drawer, process transactions accurately.
• Address and resolve customer complaints in a friendly manner.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Automotive Knowledge

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.

Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.

Assist managers and/or installer service specialists in serving the professional customers as needed and directed.

Complete assigned company training relevant to position.

Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.

Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.

Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.

Address and resolve customer complaints in a friendly manner.

Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.

Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.

Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.

Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)

Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

Ability to quickly match alphanumeric sequences

Ability to provide outstanding, friendly and professional customer service

Must be able to multitask, handling customers on the phone and in the store at the same time

Desired

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service

ASE certification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth
  
  

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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