Parts Specialist

O'Reilly Auto Parts; Charlotte (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen in der Automobilbranche sucht einen Parts Specialist, der für einen hervorragenden Kundenservice verantwortlich ist. In dieser spannenden Rolle werden Sie Einzelhandels- und Installationskunden bedienen, die Filialleitung unterstützen und sicherstellen, dass alle Kundenanfragen professionell und freundlich bearbeitet werden. Das Unternehmen bietet Wachstumsmöglichkeiten und eine bewährte Philosophie der internen Förderung, was es zu einem großartigen Ort macht, um Ihre Karriere zu starten oder weiterzuentwickeln. Wenn Sie eine Leidenschaft für den Kundenservice und die Automobilbranche haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karriereentwicklung

Wettbewerbsfähige Gehälter

Betriebliche Altersvorsorge

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten und die Fähigkeit, mehrere Aufgaben gleichzeitig zu erledigen.
• Kenntnisse über Automobilteile und Verkauf sind von Vorteil.

Responsibilities

• Bereitstellung eines hohen Serviceniveaus für Einzelhandels- und Installationskunden.
• Unterstützung des Filialmanagements bei zugewiesenen Aufgaben.

Skills

Kundenservice

Multitasking

Alphanumerische Sequenzen abgleichen

Education

ASE-Zertifizierung

Kenntnisse über Automobilteile

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls per company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept payments, make change, and process credit card transactions accurately.
7. Process exchanges and returns in accordance with company policies, in a friendly manner.
8. Address and resolve customer complaints professionally.
9. Assist with daily tasks like updating planograms, freight receival, stocking shelves, cleaning, etc.
10. Perform operational tasks such as merchandise returns, stock adjustments, and inventory counts.
11. Operate store equipment like brake lathe after training and meeting company requirements.
12. Provide in-store services (where legal), such as installing wipers, testing batteries, scanning vehicle codes, etc.
13. Occasionally drive a delivery vehicle when needed, subject to driving record approval.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively handling in-store and phone customers simultaneously.

Desired

• Knowledge of automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers growth opportunities, a proven track record, and a promote-from-within philosophy. The total compensation includes competitive wages, benefits, and career development programs.