Parts Specialist

O'Reilly Auto Parts; Brenham (TX); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Career Growth Opportunities

Job summary

A leading auto parts retailer in Brenham, TX is seeking a Parts Specialist for customer service in retail and installer environments. The role involves assisting customers with parts selection, handling transactions, and supporting store management. Ideal candidates should excel in multitasking and possess automotive knowledge. Part-time hours offered with competitive wages and benefits.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Customer service experience preferred.
• Must handle simultaneous customer interactions.
• Desired: Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Provide exceptional service to retail and installer customers.
• Assist store management with assigned tasks.
• Handle cash register operations accurately.
• Resolve customer complaints.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, e.g., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, testing charging system, scanning vehicle trouble codes, replacing headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company driving eligibility requirements).
• All other duties as assigned.

Skills

Outstanding customer service

Ability to multitask

Familiar with automotive parts

Fluency in Spanish

Education

ASE certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

Overview

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs, e.g. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, e.g., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, testing charging system, scanning vehicle trouble codes, replacing headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company driving eligibility requirements).
• All other duties as assigned.

Qualifications

• Required: Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

• Desired: Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation and Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, or other protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact [e-mail] or call [phone] option 2, and provide your requested accommodation and position details.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Sales and Business Development

Industries

• Retail

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