Parts Specialist

O'Reilly Auto Parts; Idaho Falls (ID); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Job summary

A leading automotive parts retailer is seeking a Parts Specialist in Idaho Falls. The role involves providing excellent customer service, supporting store tasks, and contributing to store performance. Candidates should have strong multitasking abilities and customer service skills, with preferred knowledge of automotive parts and sales. The position offers competitive pay and benefits.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Multitasking ability: managing phone and in store customers simultaneously.

Responsibilities

• Provide retail and installer customers with high-level service.
• Support store management in assigned tasks.
• Contribute to overall store performance.
• Assist with daily operational tasks.
• Perform in-store services for customers as allowed.
• Maintain and secure the cash drawer, accept cash and/or checks, make accurate change, and process credit card transactions.
• Process exchanges and returns, addressing customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, freight receipt, stocking shelves, fronting and facing, and cleaning.
• Perform operational tasks such as preparing merchandise returns, assisting with monthly stock adjustments, inventory cycle counts, and other daily duties.
• Operate brake lathe and other store test equipment after required training.
• Perform in-store services for customers (where laws allow), e.g., installing wipers, testing and charging batteries, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle when business needs dictate, meeting all company driving eligibility requirements.
• Perform additional duties as assigned.

Skills

Customer service

Multitasking

Multitasking

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

The Parts Specialist will provide retail and installer customers with a high level of service, support store management in accomplishing assigned tasks, and contribute to the overall performance of the store.

Essential Job Functions

• Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Greet retail and walk‑in customers warmly and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent phone service, answering calls, looking up parts, quoting prices, recommending premium items and offering the Low‑Price Guarantee.
• Maintain and secure the cash drawer, accept cash and/or checks, make accurate change, and process credit card transactions.
• Process exchanges and returns, addressing customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, freight receipt, stocking shelves, fronting and facing, and cleaning.
• Perform operational tasks such as preparing merchandise returns, assisting with monthly stock adjustments, inventory cycle counts, and other daily duties.
• Operate brake lathe and other store test equipment after required training.
• Perform in‑store services for customers (where laws allow), e.g., installing wipers, testing and charging batteries, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle when business needs dictate, meeting all company driving eligibility requirements.
• Perform additional duties as assigned.

Required Skills / Education / Knowledge / Experience / Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Multitasking ability: managing phone and in‑store customers simultaneously.

Desired Skills / Education / Knowledge / Experience / Abilities

• Familiarity with automotive parts, cataloging, and the Weatherly Index system.
• Experience in automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account.
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by local, state, or federal law.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call 417‑862‑2674, ext. 68901, and provide your requested accommodation and position details.