Parts Sales Specialist: Customer Focus & Stock Accuracy

Official Hiley Auto Group DFW Metroplex; Fort Worth (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) available at most locations

Medical and Dental

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Automotive Group is seeking an experienced Parts Sales professional to oversee the parts sales process from start to finish. You will communicate with staff and customers in a friendly and professional manner and provide quotes and information to customers.

Responsibilities include referencing parts catalogs, reviewing estimates for accuracy, and ensuring correct pricing. You will pull stock, manage stock checks, and handle out-of-stock scenarios while processing payments from customers.

Qualifications

• High School Diploma or equivalent and prior auto parts sales experience (preferred).
• Eager to improve in a dynamic work environment.
• Strong interpersonal and time management skills.
• Ability to read/interpret safety and maintenance documents.
• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume.
• Valid driver's license and clean driving record.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively/efficiently regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
• Provide high level service to both internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtains credit authorization.

Skills

Interpersonal skills

Time management

Reading safety documents

Mathematical calculations

Driver's license

Education

High School Diploma or equivalent

Job description

Hiley Automotive Group is seeking an experienced Parts Sales professional to oversee the parts sales process from start to finish. You will communicate with staff and customers in a friendly and professional manner and provide quotes and information to customers.

Responsibilities include referencing parts catalogs, reviewing estimates for accuracy, and ensuring correct pricing. You will pull stock, manage stock checks, and handle out-of-stock scenarios while processing payments from customers.