Parts Sales Specialist

UltraSource LLC; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in processing and packaging solutions seeks a Customer Service/Sales Representative. This role involves advising clients on equipment parts, handling orders, and ensuring proactive communication with the Purchasing team. Ideal candidates have a background in customer service/sales, with a strong focus on interpersonal skills and problem-solving abilities. Join us to contribute to our commitment to quality and excellence in service.

Qualifications

• Minimum two years related experience in customer service or sales.
• General parts sales experience preferred.
• Experience in a technical setting or knowledge of food packaging/supplies preferred.

Responsibilities

• Ascertain equipment model and type of part needed.
• Prepare quotations, enter orders, log interactions in CRM.
• Communicate inventory needs to Purchasing.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Communication

Education

Associate or Bachelor's degree

Engineering degree

Job description

Since our founding in 1883, UltraSource has served the processing and packaging equipment needs of thousands of companies worldwide in the meat and poultry, seafood, produce and dairy industries. Our comprehensive offering includes hundreds of products that enable us to custom tailor equipment solutions that meet the production line objectives, labor goals, budget constraints and brand image of our customers.

UltraSource's quality program ensures our products are engineered and produced to meet or exceed our customers' requirements. Reliability, maintainability, and safety are at the forefront of our engineering strategy and support to our dedication to quality.

Mon-Fri 8AM-5PM

Duties and Responsibilities :

• Ascertains equipment model and type of part needed, inspects worn, damaged, or defective part to determine replacement required, or advises customer of part needed according to description of malfunction.
• Discusses use and features of various parts.
• Create contacts, prepare quotations, enter orders, and log interactions in the CRM system.
• Communicate inventory needs to the Purchasing department to anticipated customer needs and minimize stockouts.
• Share leads, critical customers information, and market intel with the Equipment, Supplies, and Service teams.

Education and / or Experience :

• Associate or bachelor's degree preferred; engineering degree a plus.
• Minimum two (2) years related experience in customer service or sales; general parts sales experience (regardless of industry) is a preferred.
• Excellent customer service and interpersonal skills; responds promptly to customer needs.
• Experience in a technical setting or knowledge of food packaging and supplies preferred but not required.
• Ability to identify and resolves problems, works well in group problem solving situations.
• Effective verbal and written communication skills.

Physical Demands :

While performing the duties of this job, the employee is required to sit, talk, listen and frequently use hands to finger, handle, type, and feel. Required to occasionally stand and travel both domestically and abroad to visit work and customer sites. Be able to occasionally lift and / or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

In addition to a typical office environment, the employee must also frequent the company's warehouse and customer locations with moderate exposure to heat, cold, humidity, dust, noise, and working equipment (electrical and mechanical hazards).