Parts Sales Representative Hayward, CA

Gillig; Hayward (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible schedules

Company paid medical premiums

Retirement plan

Comprehensive benefits

Job summary

GILLIG is seeking a Parts Sales Representative at our Hayward, CA location to facilitate customer needs, identify parts, and inform customers. You will manage customer accounts within an assigned territory and coordinate with Regional Sales Managers while demonstrating knowledge of the buses and parts.

You will build strong customer relationships with timely responses, accurate part research, and professional handling of complaints and returns.

Qualifications

• Bachelor’s Degree in business related field or equivalent years of experience.
• Minimum 3 years of sales experience, and/or vehicle parts experience
• Must have strong computer skills (Proficient in Excel, creating worksheets, manipulating data & using formulas)
• Sales experience; experience in opportunity qualification, pre-call planning, call control, account development and time management
• Excellent written and verbal communication skills

Responsibilities

• Responding to customer communications in a timely manner - typically same day
• Researching correct parts with customers & factory
• Resolving customer complaints and return requests professionally and in a timely matter
• Following orders through processing to ensure timely shipment
• Updating customers regarding status of products ordered and backordered
• Sell parts to meet or exceed established goal
• Manage, price and respond to customer bid requests
• Analyze sales mix to Identify opportunities in order increase sales with assigned customers
• Establish and maintain appropriate files and records for customer purchase orders and contracts
• Other duties, as assigned

Skills

Sales experience

Communication skills

Customer relationship management

Education

Bachelor’s Degree in business related field

Tools

Excel

Job description

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation. GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support. From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA.

***This role is located at our Hayward, CA location***

WHY GILLIG

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (*depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

ABOUT THE ROLE

As the Parts Sales Representative you are responsible for facilitating customer needs and requests in a way that is informative, productive and efficient. You will utilize knowledge of the parts, the bus and internal resources to help identify parts needed and to inform the customer. You manage customer accounts within an assigned territory working with the Regional Sales Managers. You will exhibit technical knowledge of the customers’ buses. You will report to the Supervisor, Parts Sales.

You will develop good working relationships with customers by:

• Responding to customer communications in a timely manner - typically same day
• Researching correct parts with customers & factory
• Resolving customer complaints and return requests professionally and in a timely matter
• Following orders through processing to ensure timely shipmentli>
• Updating customers regarding status of products ordered and backordered
• Sell parts to meet or exceed established goal
• Manage, price and respond to customer bid requests
• Analyze sales mix to Identify opportunities in order increase sales with assigned customers
• Establish and maintain appropriate files and records for customer purchase orders and contracts
• Other duties, as assigned

BASIC QUALIFICATIONS

• Bachelor’s Degree in business related field or equivalent years of experience
• Minimum 3 years of sales experience, and/or vehicle parts experience
• Must have strong computer skills (Proficient in Excel, creating worksheets, manipulating data & using formulas)
• Sales experience; experience in opportunity qualification, pre-call planning, call control, account development and time management
• Excellent written and verbal communication skills

WORK ENVIRONMENT

• Ability to lift 25 lbs.
• Prolonged periods of sitting/standing at a desk and working on a computer
• Regularly required to sit, stand, and walk and occasionally kneel or squat
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
• Limited travel required (1-2 times a year)
• Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
• Must be able to wear Personal Protective Equipment, (i.e., safety glasses, bump caps, hearing protection, etc.)

EXPECTED COMPENSATION

$75,000 - $110,000/annual salary + bonus + premium benefits

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.

GILLIG is an equal employment opportunity and affirmative action employer.