Parts Sales Representative

Abilene Machine; Sioux Falls (SD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off

Ongoing training and development

Career advancement opportunities

Stable, full-time employment

Job summary

Abilene Machine in Sioux Falls, SD is seeking a Parts Sales Representative who serves as the primary contact for customers by phone, online, and in person, identifies needs, and delivers solutions that maximize equipment uptime and loyalty.

This role goes beyond a counter, building relationships with farmers, processing orders, resolving billing questions, and collaborating with leadership to hit sales goals in a fast-paced environment.

Qualifications

• Experience in agricultural equipment parts sales or related field.
• Excellent customer service and communication skills.
• Ability to identify customer needs and recommend parts and solutions.
• Strong problem-solving and organizational abilities.

Responsibilities

• Serve as primary contact for customers by phone, online, and in person.
• Identify customer needs, recommend parts and solutions, process orders, and deliver great service.
• Follow up on quotes and inquiries to close sales and build relationships.
• Assist with billing questions, order status, and product information.
• Maintain accurate customer accounts and sales records and support team goals.

Skills

Customer service

Sales skills

Communication

Problem solving

Tools

Parts catalogs

Inventory systems

Dealership management software

Job description

Job Details

Job Location: Sioux Falls, SD 57104JOB PURPOSE

Help Keep Agriculture Moving

When equipment is down, every minute counts. We're looking for a customer-focused Parts Sales Representative who enjoys solving problems, building relationships, and helping farmers and agricultural businesses keep their equipment running.

This is more than a parts counter position—it's an opportunity to become a trusted advisor to our customers while contributing to the success of a growing team.

Position Summary

The Parts Sales Representative serves as the primary point of contact for customers by phone, online, and in person. This role identifies customer needs, recommends parts and solutions, processes orders, and delivers an exceptional customer experience that drives loyalty and sales growth.

Key Responsibilities

• Customer Sales & Service
• Answer incoming calls and assist customers with agricultural equipment parts inquiries.
• Build relationships with new and existing customers by understanding their equipment and operational needs.
• Recommend the right parts, products, and value-added solutions to maximize equipment uptime and customer satisfaction.
• Follow up on quotes and inquiries to close sales and provide exceptional customer service.
• Assist customers with billing questions, warranty concerns, order status, and general product information.
• Maintain a professional, courteous, and customer-focused attitude in every interaction.

• Order Management & Operations
• Process orders accurately, including pricing, shipping, payment, and delivery information.
• Monitor open orders, coordinate with internal departments, and resolve issues promptly.
• Handle returns, credits, defective parts, and online order corrections to ensure customer satisfaction.
• Maintain accurate customer accounts and sales records.
• Collaborate with leadership to achieve sales goals and contribute to team success.

Qualifications

Experience & Knowledge

The ideal candidate combines technical knowledge with outstanding customer service and sales skills.

Preferred Qualifications

• Two or more years of experience in agricultural, heavy equipment, diesel, truck, automotive, or industrial parts sales.
• Knowledge of agricultural equipment and replacement parts, including tractors, combines, planters, sprayers, tillage, and hay equipment.
• Ability to use parts catalogs, inventory systems, and dealership management software to accurately identify and source parts.
• Strong communication, organizational, and problem-solving skills with a high level of attention to detail.
• Proven ability to build customer relationships, identify sales opportunities, and manage multiple priorities in a fast-paced environment.
• Valid driver's license with a clean driving record.

Preferred but Not Required

• Experience with an agricultural equipment dealership or parts distributor.
• Knowledge of OEM and aftermarket parts.
• Mechanical, diesel, or farming background.

Benefits

We believe our employees are our greatest asset and offer a competitive benefits package that supports your health, financial well-being, and professional growth.

Eligible employees receive:

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• 401(k) with up to a 5% company match after one year
• Paid Time Off (PTO) that accrues monthly
• Ongoing training and professional development
• Career advancement opportunities
• Stable, full-time employment with a growing organization
• A supportive, team-oriented culture built on respect, accountability, and continuous improvement

Our Core Values

Our values guide everything we do.

Integrity – We do the right thing, take ownership, and honor our commitments.

Driven – We take initiative, solve problems, and strive for continuous improvement.

Team First – We support one another and work together to deliver exceptional results.

Coachable – We embrace feedback, keep learning, and pursue growth every day.

Humble & Confident – We lead with professionalism, respect, and a willingness to improve.

Join Our Team

If you\'re passionate about agriculture, enjoy helping customers solve problems, and want to build a rewarding career with a company that values integrity, teamwork, and continuous improvement, we\'d love to hear from you.

Apply today and help keep agriculture moving.