Parts Sales & Customer Support Associate

Thompson Pump & Manufacturing Company; Florida; Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Thompson Pump & Manufacturing Co., Inc. is seeking a parts specialist to process orders, determine replacement parts, and fill customer requests from stock. You will manage shipments, advise on substitutions, and maintain accurate records while upholding safety and quality standards.

The role emphasizes attention to detail, dependable work habits, and strong communication with internal teams and customers. A high school diploma or equivalent is required, with prior parts experience preferred.

Qualifications

• High school diploma or equivalent is required.
• Ability to read and comprehend complex instructions, detailed correspondence and memos.
• Ability to read and understand manuals, diagrams, and SDS sheets.
• Strong math and reading comprehension; able to interpret financial measures and graphs.

Responsabilités

• Receive and fill telephone orders for parts.
• Determine replacement parts required from inspections or customer requests.
• Fill customer orders from stock and requisition items that are out of stock.
• Prepare sales slips or sales contracts.
• Assist customers with inquiries and updates on back-ordered parts.
• Discuss use and features of parts based on knowledge of machines or equipment.
• Maintain and clean work and inventory areas.
• Manage shipments by researching shipping methods or costs and tracking packages.
• Advise customers on substitutions when identical replacements are not available.
• Verify current account status and check credit ratings.
• Distribute documents for processing from parts sales.
• Assemble materials for instruction manuals.
• Follow safety regulations at all work areas and job sites.
• Represent Thompson Pump & Manufacturing Co., Inc. in a professional manner.

Connaissances

Active Listening

Reading Comprehension

Attention to Detail

Dependability

Integrity

Communication

Problem Solving

Teamwork

Formation

High school diploma or equivalent

Description du poste

Summary:Process the allocation, routing, tracing and distribution of materials. Supporting all TPM customers, both internal and external, by providing all necessary spare parts and associated information promptly, accurately and economically.

Primary Duties and Responsibilities:

• Receive and fill telephone orders for parts.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Fill customer orders from stock and requisition items that are out of stock.
• Prepare sales slips or sales contracts.
• Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Maintain and clean work and inventory areas.
• Manage shipments by researching shipping methods or costs and tracking packages.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Verify current account status and check credit ratings.
• Distribute documents for processing resulting from parts sales
• Assemble materials for instruction manuals.
• Perform other related duties.
• Responsible for maintaining proper attendance.
• Perform other related duties as assigned.
• Required to assist other departments as necessary.
• Responsible for following all safety regulations at all work areas and job sites.
• Responsible for representing Thompson Pump & Manufacturing Co., Inc. in a professional, respectful, honest, and courteous manner with customers and co-workers.
• Responsible for professional levels of quality and quantity of work.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Integrity — Job requires being honest and ethical.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
• Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Persistence — Job requires persistence in the face of obstacles.
• Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Qualifications:

• High school diploma or equivalent is required.
• Ability to read and comprehend complex instructions, detailed correspondence and memos.
• Ability to write detailed correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, vendors and other employees of the organization.
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.
• Ability to calculate and interpret financial measures such as percentages, margins, ratios and other comparative statistics.
• Must be able to interpret graphs and other visual representations used to present data.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to read and understand various service manuals, electrical diagrams, and troubleshooting guides.
• Must be able to read and understand the Thompson Pump & Manufacturing Co., Inc. Employee Handbook, safety plans/programs, safety training materials and SDS sheets.