Parts Sales

HVAC Elements; Sioux Falls (SD); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Major Medical

401K

PTO

Holidays

Flexible Spending Accounts

Job summary

O’Connor Company in Sioux Falls, SD is seeking a Parts Sales/Customer Service representative with HVAC experience to support contractors and commercial customers. The role involves quoting service and parts, ordering items, and maintaining inventory records.

You will collaborate with the service team and accounting to ensure on-time delivery and accurate documentation. The ideal candidate reads blueprints, communicates well, and stays organized while solving problems.

Qualifications

• HVAC knowledge and parts sales experience preferred.
• Ability to read and understand blueprints and wiring diagrams.
• Strong written and verbal communication with good phone etiquette.
• Solid computer skills: Microsoft Office, PDF handling, internet and email navigation, file management.
• Positive attitude when handling customer problems.
• Organized and detail-oriented workflow and records.

Responsibilities

• Respond to customer and service staff requests for parts and technical information.
• Research answers to questions and equipment problems.
• Provide quotes for service and parts.
• Order equipment and parts for quoted projects and monitor status of orders.
• Maintain good relationships with customers and proactively communicate with them.
• Collaborate with Aftermarket Parts Manager, Service Coordinator and staff to ensure availability of needed parts.
• Coordinate shipment of product to customers and our warehouse.
• Maintain accurate records of inventory with Accounting.
• Oversee returns and warranty claims and coordinate supplier returns.
• Seek alternate suppliers as needed and maintain favorable supplier relationships.
• Work with field service technicians and salespeople to schedule calls and deliveries.

Skills

HVAC knowledge

Blueprints & wiring diagrams

Communication skills

Computer literacy

Customer-focused attitude

Organized & detail oriented

Tools

Microsoft Office

PDF handling

Email & Internet

File management

Job description

O’Connor Company is a manufacturer’s representative, supplying heating, ventilating and air conditioning equipment to contractors and commercial customers. We also supply after-market parts and supplies and pride ourselves on being a technical resource in the commercial HVAC industry. We have been in business since 1971 and have offices in Sioux Falls and Rapid City South Dakota. We are a growing company with great opportunities for career development.

We are looking for a candidate who wants to learn and grow with us, and enjoys helping solve problems. This is a great opportunity to work for an established company that's small enough for you to see your impact, and large enough to offer stability.

Employment Type:Full Time

Division: O'Connor Company

Location

Experience Requirements

• HVAC or parts sales experience preferred with an understanding of mechanical systems.
• Capable of reading and understanding blueprints and wiring diagrams.
• Good communication skills, both written and verbal, and to include good phone etiquette.
• Solid computer skills, to include Microsoft Office,working with PDF documents, internet and email navigation, and file management.
• Positive attitude when handling customer problems.
• Organized and detail oriented.

Duties

• Respond to customer and service staff requests for parts and technical information.
• Research answers to questions and equipment problems.
• Provide quotes for service and parts.
• Order equipment and parts for quoted projects, and monitor status of orders.
• Maintain good relationships with customers and be proactive about communicating with them.
• Work with Aftermarket Parts Manager, Service Coordinator and other Parts Sales staff to ensure availability of frequently needed parts.
• Work with Accounting department to maintain accurate records of inventory.
• Oversee customer returns and warranty claims and in turn, see that returns to suppliers are handled promptly.
• Maintain favorable relationships with suppliers and seek alternate sources.
• Work with our field service technicians and salespeople to schedule customer service calls and delivery of parts.
• Coordinate shipment of product to customers and our warehouse.

We offer competitive pay, including annual bonus plan. Full-time benefits package includes Major Medical, 401K, PTO, Holidays, Flexible Spending Accounts and other voluntary benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex or national origin. We are a drug-free workplace, and require a background check on all new hires. In addition, we participate in "E-Verify", a service of Department of Homeland Security and the Social Security Administration.