Parts Manager: Lead Inventory, Service, & Growth

Herk & Associates - Heavy Equipment Jobs; Buffalo (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Herk & Associates - Heavy Equipment Jobs in Western New York is seeking an experienced Parts Manager to lead the Parts Department. This role oversees daily parts operations, optimizes inventory, supports technicians and customers, and drives parts sales while ensuring exceptional service.

The ideal candidate will have forklift or heavy equipment industry experience and strong leadership, inventory control, and customer service skills.

Qualifications

• Minimum of 3 years in parts operations or related roles.
• Leadership or supervisory experience preferred.
• Experience within forklift/material handling/heavy equipment/automotive or dealership industry preferred.
• Strong knowledge of inventory control, purchasing, and warehouse operations.
• Excellent customer service and communication skills.

Responsibilities

• Lead daily operations of the Parts Department, supervising and developing parts team members.
• Collaborate with service, sales and branch leadership to support efficient operations and outstanding customer service.
• Identify opportunities to improve department processes, inventory management, and operational efficiency.
• Drive parts sales growth while improving customer responsiveness and order turnaround times.
• Prepare accurate parts quotations, including pricing and product availability for customers and technicians.
• Source, order, and distribute parts for shop technicians, field service technicians, and customers.
• Provide technical guidance to technicians by identifying the correct parts required for equipment repairs.
• Maintain clear communication with customers regarding order status, availability, and delivery timelines.
• Manage inventory levels through purchasing, cycle counts, physical inventories, and inventory control processes.
• Research and resolve inventory discrepancies while maintaining accurate inventory records.
• Coordinate with vendors to ensure timely procurement of parts and manage open purchase orders.
• Monitor inventory turnover and purchasing trends to maintain appropriate stock levels while minimizing excess inventory.

Skills

Leadership

Inventory management

Customer service

Communication

Analytical thinking

Multitasking

Tools

Inventory management systems

Dealership software

Microsoft Office

Job description

Herk & Associates - Heavy Equipment Jobs in Western New York is seeking an experienced Parts Manager to lead the Parts Department. This role oversees daily parts operations, optimizes inventory, supports technicians and customers, and drives parts sales while ensuring exceptional service.

The ideal candidate will have forklift or heavy equipment industry experience and strong leadership, inventory control, and customer service skills.