Parts Manager

Allegiance Truck Centers; West Springfield (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive health benefits (Medical

Dental and Vision plans

Life insurance policy

401(k) with company match

Paid time off

Job summary

Allegiance Trucks in West Springfield, MA seeks a Parts Manager to lead the parts department and drive inventory control, customer service, and staff development. The role focuses on supervising hiring, training, and performance while aligning with safety and compliance standards.

You will collaborate with other departments to optimize parts supply, implement pricing strategies, and ensure a high level of customer satisfaction across locations.

Qualifications

• Minimum high school diploma or GED equivalent.
• Minimum 5-7 years of trucking/automotive management experience.
• Valid driver's license and satisfactory MVR.
• Ability to interview, hire, train, and supervise staff.
• Strong customer service and sales focus.

Responsibilities

• Oversee overall performance of the parts department.
• Supervise personnel: interview, hire, train, assign work, evaluate performance.
• Train staff on company policies and safety procedures.
• Motivate parts staff to provide high levels of customer service.
• Prepare annual marketing, budgeting, pricing, and discount strategies for the department.
• Identify customer needs and propose solutions.
• Maintain safe, secure work environment and regulatory compliance.
• Develop inventory control systems and monitor accuracy.
• Communicate department goals daily, weekly, and monthly.

Skills

Sales target attainment

Customer relationship management

Leadership & supervision

Staff training & development

Compliance & safety awareness

Education

High school diploma or GED

Job description

Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast's essential trucking community. At Allegiance Trucks, we're not just moving forward - we're driving the future of trucking.

Why Allegiance Trucks?

Benefits

• Competitive starting pay
• Excellent health benefits including; Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from
• Generous Paid Time Off policy, including vacation, sick time and floating holidays
• 401(k) with Company match
• Support and encouragement for your continued advancement with additional training Allegiance Trucks is committed to equal opportunity for all employees and applicants.

Job Responsibilities For Parts Manager

• Responsible for the overall performance of the parts department.
• Perform supervisory responsibilities to effectively manage personnel including interviewing, hiring, firing, training, planning, assigning work, appraising performance, disciplining, addressing complaints, and resolving problems.
• Train employees in company policies, department procedures, job duties, operational safety, and to support the goals of the company and not just the individual department.
• Work to motivate all parts personnel to provide high levels of customer service.
• Responsible for the preparation of annual marketing, budget plan, price levels and discount criteria for the area of responsibility.
• Recommend solutions to customer needs, based on customer interests.
• Maintains safe and secure environment by following safety and security standards and procedures, complying with codes.
• Identify prospective customers by using business directories, following leads from existing clients, rental departments, and other internal salespeople, as well as your own lot and dealership check.
• Updates job knowledge by participating in educational opportunities; reading about new products.
• Develop, Implement, and maintain a system of inventory control and monitor accuracy.
• Communicating goals daily, weekly, and monthly with Parts Department.
• Foster cohesion between the parts department and other dealership departments.
• Other duties assigned by manager.

Safety and Compliance

• Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
• Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
• Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Develop, communicate, and enforce established company safety policies and procedures.
• Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards.

Sales and Customer Relations

• Create and maintain positive relationships with all customers.
• Maintain minimum 90% Customer Retention Rate.
• Investigate and establish course of action for customer maintenance issues and problems.

Department and Employee Management

• Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
• Implement and monitor department productivity measures.
• Create shop environment that assures cleanliness, safety, and customer focus.
• Develop, implement, and promote parts training.
• Assist in collection of past due invoices as needed.
• Handle all customer, employee, and vendor issues in a professional and courteous manner.

Required Skills For Parts Manager

• Consistent track record of successfully meeting and exceeding sales goals
• Minimum high school diploma or GED equivalent required
• Minimum 5-7 years of trucking/automotive management experience
• Valid driver's license and satisfactory Motor Vehicle Report (MVR)

As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.